Product Specialist

Overview

Sales Representative role at Novartis in Hyderabad, leading customer interactions and sales performance by building deep relationships with healthcare professionals (HCPs) in a compliant and ethical manner.

What you'll do

• Personalize and orchestrate customer engagement journeys for target HCPs, reflecting customer preferences and leveraging available content and multiple engagement channels.
• Build sustained collaboration with HCPs over time for Novartis.
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to customer needs and understanding their healthcare environment.
• Leverage available data sources to create, dynamically prioritize and adjust territory, account and customer interaction plans.
• Share customer insights with relevant internal stakeholders on an ongoing basis to support product and indication-related content, campaigns and interaction plans.
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
• Act with integrity and honesty, treating customers and colleagues transparently and respectfully, and speak up when facing ethical dilemmas.
• Live by the Novartis Code of Ethics and Values and Behaviors.
• Report technical complaints, adverse events and special case scenarios related to Novartis products within 24 hours of receipt.
• Distribute marketing samples (where applicable).

Nice to have

• Skills desired: Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics.

Details

• Location: Hyderabad (Office).