Overview
Lead production support engineering for Corporate Bank Client Access and Services applications. The role focuses on application support, incident resolution, automation, monitoring, platform hygiene, and continuous improvement in production environments.
What you'll do
- Drive automation, monitoring improvements, and platform hygiene.
- Analyze and remediate production performance and resiliency issues.
- Support incident, problem, and change management under ITIL processes.
- Monitor events and manage issues through a 24x7 support workbench.
- Maintain support documents and participate in BCP and component failure tests.
- Improve knowledge management and incident resolution across supported applications.
- Use data and analytics to reduce technical debt with development and infrastructure teams.
What you'll need
- 12+ years of IT experience in controlled production environments or Financial Services Technology.
- Experience supporting Linux operating systems and infrastructure environments.
- Knowledge of SWIFT MT and ISO 20022 MX payment messaging standards.
- Experience with Oracle, BigQuery, SQL, IBM MQ, and Apache Kafka.
- Hands-on experience with ITRS Geneos and Splunk dashboards and log analysis.
- Experience with Unix diagnostics, Oracle PL/SQL, Java architectures, and cloud-hosted environments.
- Bachelor's degree in Computer Science or an IT-related discipline, or equivalent experience or diploma.
Nice to have
- Experience with Control-M and New Relic.
- Global Transaction Banking experience.
- ITIL Foundation Certificate.
- Experience using AI tools to improve productivity and workflows.
Details
- Location: Pune, India.
- Corporate title: Assistant Vice President.
- 24x7 event monitoring and management is required.
Read the full description and apply on the company’s own careers page.
