Professional Services Solution Consultant

Overview

Professional Services Solution Consultant acting as a trusted advisor and hands-on solution partner within Professional Services, combining solution consulting, business and product analysis, technical understanding, stakeholder management, project management and delivery thinking.

What you'll do

• Lead structured discovery with agency, client and internal stakeholders to understand objectives, users, workflows, data, constraints and expected outcomes.
• Analyse current-state processes, usage and needs, separating problems to solve from requested features.
• Translate needs into clear requirements, user stories, acceptance criteria, solution specifications and, where required, scope inputs for statements of work.
• Identify dependencies, assumptions, risks and gaps early, and ensure the right Product, Engineering, Enterprise Solutions or Professional Services owners are engaged.
• Map business needs to proven, ready-to-deploy WPP Open capabilities and recommend an appropriate foundation or configured solution.
• Design and present solution options that explain value, trade-offs, dependencies and delivery implications to technical and non-technical audiences.
• Create and deliver demonstrations showing how selected WPP Open capabilities address the defined use case.
• Support business-case and value-realisation thinking by linking the proposed solution to measurable client or operational outcomes.
• Build and maintain knowledge of WPP Open architecture, capabilities, agents, configuration options, data and integration touchpoints.
• Stay current on platform releases and distinguish proven, scalable capabilities from functionality still in development or testing.
• Partner with Project Managers, Product Analysts, Deployment Specialists, Configuration Admins and implementation teams from scope through go-live and handover.
• Ensure solution intent, requirements and acceptance criteria remain traceable through configuration, testing and delivery.
• Support UAT, solution validation and issue resolution, escalating material scope, quality or dependency risks.
• Contribute to clear handovers into Enablement, Training or Support.
• Develop and maintain delivery plans defining milestones, dependencies, ownership, decision points and critical path activities.
• Coordinate day-to-day project activity, track actions, surface blockers early and keep progress visible to delivery and leadership audiences.
• Maintain RAID management with proactive identification of risks, assumptions, issues and dependencies, with mitigation plans and escalation routes.
• Support governance routines such as status reporting, checkpoint reviews, decision logs and delivery readiness assessments.
• Make delivery trade-offs explicit between speed, scope and quality, and assess change impact before commitments are made.
• Confirm acceptance criteria, document outcomes, capture lessons learned and agree handover routes before closing an engagement.
• Convert engagement lessons into reusable solution patterns, templates, playbooks and configuration standards.
• Provide structured feedback to Product and Engineering on recurring client needs, friction, feature gaps and improvement opportunities.
• Help standardise intake and scoping so requests arrive with the information needed to route and estimate work accurately.
• Use delivery and usage evidence to improve solution quality, reduce avoidable effort and accelerate time to value.
• Act as a credible bridge between business, product and technology stakeholders, maintaining client-team ownership of client relationships.

What you'll need

• 5+ years of experience in solutions consulting, business analysis, product analysis, implementation consulting or a comparable role.
• Experience within marketing technology or professional services is ideal.
• Strong analytical and problem-solving capability, including turning ambiguous business needs into structured, actionable requirements and solution options.
• Excellent written, verbal, presentation and facilitation skills, including translating between technical and non-technical audiences.
• Experience working across product, engineering, delivery and commercial stakeholders in a fast-paced environment.
• Working knowledge of Agile delivery and backlog practices, including user stories, acceptance criteria and prioritisation.
• Ability to manage and coordinate intake of features and change requests, clarifying need, priority, impact and ownership.
• Understanding of digital marketing technology and related cloud, data, integration and workflow concepts.
• Ability to manage multiple priorities, make sound trade-offs and maintain high-quality documentation and stakeholder communication.

Nice to have

• Experience with platform implementation, configuration, adoption or service design is advantageous.
• Experience with WPP Open, agent deployment, API integration, data modelling, Jira/Confluence or process-mapping tools.

Details

• Location: Gurugram, Haryana, India.
• Hybrid approach, with teams in the office around four days a week.