Program Advisory, Consulting & Execution Senior Manager, Vice President

Overview

Senior Manager / Vice President role within Citi's Program Advisory, Consulting & Execution (PACE) team, leading end-to-end execution of high-impact cross-functional programs and business transformation workstreams.

What you'll do

• Lead the end-to-end execution of high-impact workstreams in cross-functional programs, driving process transformation and operational improvements.
• Act as a subject matter expert in program and project management, applying structured PM practices and proactively identifying improvement opportunities.
• Build and manage partnerships with senior project stakeholders and clients, serving as a key liaison to ensure alignment and collaboration.
• Drive accountability for project performance, holding yourself and the team responsible for deliverable quality and adherence to procedures.
• Operate within a matrix management structure, reporting to senior leadership while collaborating with day-to-day engagement managers.
• Drive analysis of complex data and business processes, developing initial hypotheses and turning ambiguous inputs into actionable, data-driven solutions.
• Support target operating model and process transformation initiatives by defining business requirements and target states with stakeholders.
• Work closely with Technology teams throughout delivery, helping apply business requirements in solution design, implementation, and testing.
• Define program requirements, objectives, and plans, establishing structure and controls to ensure successful delivery and mitigate ambiguity.
• Lead direct cross-functional teams within a complex global matrix environment, mobilizing diverse stakeholders toward a common goal.
• May assist on the program with training and coaching of junior staff with development needs.
• Collaborate and consult with executive leadership, stakeholders, project leads, sponsors, and business partners to clarify and define project requirements.
• Provide objective review and challenge for program deliverables, plans, and other requirements.
• Prepare and deliver clear, impactful communications for project sponsors and senior stakeholders regarding analyses, outcomes, and strategic recommendations.
• Act as a change catalyst by identifying improvement opportunities and helping stakeholders understand how new ideas and solutions benefit program objectives.
• Build and manage relationships with key stakeholders, defining scope, managing expectations, and ensuring alignment throughout the project lifecycle.
• Continuously develop re-usable intellectual capital, contributing relevant content and research to the team's knowledge base.

What you'll need

• A minimum of 7 years of experience in management consulting and financial services, with a proven track record of managing complex, end-to-end projects and programs using a structured methodology.
• Bachelor's Degree or equivalent work experience is required.
• Advanced proficiency in the MS Office Suite, including Excel for data analysis and PowerPoint for data-driven presentations.
• Experience working with complex financial services organizations delivering operating model and process transformation initiatives, authoring business requirements across Agile, Waterfall, and hybrid methodologies, and defining future-state operating models.
• Experience working with Technology teams across the delivery lifecycle, including requirements development, solution implementation, and testing support.
• Expertise in analytical and project management competencies, including hypothesis generation, root cause identification, process mapping and improvement, operating model design, and business case development, applied within an Agile or similarly structured delivery framework.
• Strong familiarity with digitalization concepts, emerging technology trends including AI, and their practical application to transform business processes within financial services.
• Demonstrated ability to lead and influence a team-based, collaborative model, guiding diverse stakeholders and project teams toward common goals in a complex, matrixed environment.
• A self-starter with a strong ability to work independently, navigate ambiguity, and turn incomplete or conflicting inputs into clear, actionable recommendations.
• Exceptional written and verbal communication skills, with the ability to distill complex information and present analyses, plans, and recommendations to all levels of the organization.
• An innovative and curious mindset with a passion for improving the employee and customer experience.
• Able to act with a high sense of urgency and a detail-oriented approach to achieving goals.

Nice to have

• PMP or PRINCE2 certification.

Details

• Location: Mumbai, Maharashtra, India.
• Job family group: Project and Program Management; job family: Program Management.