Program Manager

Overview

Lead the planning, execution and governance of strategic cross-functional programs made up of multiple interdependent projects, ensuring they are delivered on time, within budget and to quality standards.

What you'll do

• Lead the planning, execution, and governance of complex programs comprising multiple interdependent projects.
• Develop and implement program strategies aligned with organizational objectives and long-term business goals.
• Identify opportunities to expand, enhance, and optimize program offerings and outcomes.
• Create and maintain program roadmaps, objectives, milestones, and success criteria.
• Develop comprehensive program plans, schedules, budgets, and resource allocation strategies.
• Coordinate activities across multiple project teams to ensure alignment and successful delivery.
• Manage program scope, dependencies, priorities, and change requests.
• Ensure program deliverables meet agreed quality, customer satisfaction, and operational standards.
• Build strong relationships with executive leadership, customers, partners, and key stakeholders.
• Facilitate effective communication and transparency regarding program status, risks, decisions, and outcomes.
• Present program updates, recommendations, and performance metrics to senior leadership and governance forums.
• Collaborate with business, technology, operations, marketing, HR, and external partners to achieve program objectives.
• Establish program governance frameworks and reporting mechanisms.
• Identify, assess, and mitigate program risks through proactive risk management and contingency planning.
• Ensure compliance with organizational policies, industry standards, regulations, and best practices.
• Conduct program reviews, audits, and health assessments to maintain delivery excellence.
• Develop, manage, and monitor program budgets and financial plans.
• Track expenditures, analyze variances, and implement corrective actions where necessary.
• Partner with HR and functional leaders to ensure effective resource planning and capacity management.
• Optimize resource utilization to maximize business value and program efficiency.
• Define and track program KPIs, success metrics, and performance indicators.
• Develop evaluation methodologies to measure program effectiveness and identify improvement opportunities.
• Gather stakeholder and customer feedback to improve program outcomes and delivery practices.
• Drive process improvement initiatives to enhance productivity, quality, and operational efficiency.
• Lead and influence cross-functional teams consisting of diverse skills and expertise.
• Coach, mentor, and support project managers and team members.
• Foster a culture of collaboration, accountability, innovation, and continuous learning.
• Support talent development, performance management, and employee engagement initiatives.

What you'll need

• Bachelor's degree in Business Administration, Management, Engineering, Computer Science, Information Technology, or a related discipline.
• 6+ years of experience in Program Management, Project Management, PMO, or related leadership roles.
• Proven experience leading large, cross-functional programs with multiple stakeholders.
• Demonstrated success managing budgets, timelines, risks, and resources across complex initiatives.
• Experience driving strategic planning, operational execution, and organizational change initiatives.
• Experience presenting to executive leadership and managing senior stakeholder relationships.
• Prior experience managing teams and leading through influence in a matrix organization.
• Required skills: Program and Portfolio Management; Strategic Planning and Execution; Stakeholder Management and Executive Communication; Risk and Dependency Management; Budgeting and Financial Planning; Resource and Capacity Management; Governance, Compliance, and Quality Management; Change Management and Organizational Transformation; Data Analysis, Reporting, and Performance Management; Process Improvement and Continuous Improvement Practices; Strong Leadership, Negotiation, and Problem-Solving Skills.

Nice to have

• Master's degree (MBA or equivalent).
• PMP, PgMP, PRINCE2, PMI-ACP, SAFe Program Consultant (SPC), or equivalent certification.
• Experience with Agile, Scrum, SAFe, and Hybrid delivery methodologies.
• Proficiency in Microsoft Office Suite, Project, Power BI, Jira, Azure DevOps, or equivalent delivery management tools.
• Experience in technology, software product development, engineering, or enterprise transformation environments.

Details

• Location: Bengaluru.
• Hybrid working arrangements.