Program Manager

Overview

Program Manager to manage and scale key processes in the Fulfilment team, working closely with customer experience, product, engineering and partner teams to lead process improvement and ensure smooth execution of core operations.

What you'll do

• Drive efficiency and excellence across visa processing operations by owning central workflows and SOPs.
• Monitor and improve key operational metrics such as turnaround time (TAT), accuracy, and throughput.
• Identify process bottlenecks, run experiments, and implement improvements at scale.
• Collaborate with Product and Engineering teams to drive tool enhancements and automation opportunities.
• Build and maintain dashboards and trackers to support data-driven decision-making.
• Handle escalations, identify root causes, and implement sustainable fixes.
• Onboard, train, and support new operations team members and external partners.
• Support expansion efforts into new geographies, product lines, or visa categories.

What you'll need

• 3-5 years of experience in program management, operations, consulting, or a similar execution-focused role.
• Strong analytical and problem-solving abilities; comfortable using data to inform decisions.
• High ownership mindset with the ability to operate independently and drive outcomes.
• Excellent communication and stakeholder management skills.
• Prior experience in fast-paced environments, preferably in startups, logistics, or central ops teams.

Nice to have

• Familiarity with tools like Excel, Notion, SQL, or BI dashboards.

Details

• Location: Delhi HQ.
• Work mode: 6-day in-office role requiring a strong on-ground presence.
• Relocation support is offered.