PS EMEA Advanced Technical Support Engineer

Overview

PS EMEA Advanced Technical Support Engineer in HP’s Customer Support organization, covering the EMEA theatre for Computing post-sales services.

What you'll do

• Solve complex customer technical incidents that first-level support cannot resolve.
• Investigate, troubleshoot, and resolve hardware and software issues remotely and live.
• Respond to service, product, technical, and customer questions (features, specifications, repairs) for current and discontinued products.
• Proactively help customers and partners avoid or reduce problem occurrence.
• Lead resolution activities with escalated customers and contribute to technical action plans.
• Partner with first-level technical support to prevent/elevate case resolution through knowledge-raising.

What you'll need

• Typically 4-7 years of work experience.
• Preferred education includes a four-year/graduate degree or commensurate work experience.
• Minimum 24 months or above in the ENT job level.
• Troubleshooting ability in a technical environment.
• Software and hardware knowledge of computing, storage, and peripheral devices.
• Superior customer service skills.
• Ability to solve and document solutions for other technicians and customers.

Details

• Location: Bengaluru, Karnataka, India.
• Employment: Full time.
• Travel: Not specified.
• Shift premium: No shift premium (India).