Purchase Order Management & Invoice Operations Specialist - AVP

Overview

The Purchase Order Management & Invoice Operations Specialist - AVP provides subject matter expertise across ordering management, invoice reconciliation, DocuSign, stakeholder coordination, and global administrative operations. The role is accountable for accurate, timely, and controlled execution of Ordering Management processes across global TDI activities and includes mandatory people management accountability.

What you'll do

• Lead, manage, and develop the directly reporting team through clear direction, coaching, performance management, prioritization, and accountability for delivery outcomes.
• Partner with stakeholders to ensure flawless execution of Ordering Management processes in line with business, control, and service expectations.
• Develop end-to-end process understanding of the activities required to execute the Ordering Management function.
• Support optimum service delivery by enabling the Central Ordering team to meet business line expectations.
• Manage global TDI ordering activities, including purchase request creation in dbBuyer, invoice reconciliation, payment initiation, and purchase order closure in accordance with organizational requirements.
• Own operational reporting and governance metrics, including scorecards, pipelines, SLA adherence, control tracking, and performance insights.
• Drive process improvements and best practices across the Ordering Management lifecycle to enhance efficiency, quality, and control.
• Support CWR renewal processes through timely coordination and follow-up.
• Lead stakeholder meetings and action tracking by preparing outcomes, monitoring delivery progress, and communicating timely updates to relevant stakeholders.
• Execute division-specific responsibilities within the relevant TDI areas as required.
• Manage ad hoc and time-sensitive requests across multiple priorities while maintaining accuracy and responsiveness.
• Support ad hoc add-on projects that enhance team capabilities, improve operational effectiveness, and strengthen overall service delivery.
• Identify training needs and work with team members to improve team performance and enhance ordering processes.
• Support people initiatives and communication activities within the group.
• Mentor junior team members and new joiners by providing guidance and support to help them integrate and succeed in their roles.
• Foster a collaborative and inclusive team environment by encouraging knowledge sharing and continuous learning.
• Support operational efficiency and team growth by identifying and implementing best practices.
• Lead by example by demonstrating strong work ethics and a commitment to excellence.

What you'll need

• Strong understanding of Business Management functions, Procurement Management, and familiarity with Financial Governance processes.
• Experienced user of MS Project and MS Office, including Word, Excel, and PowerPoint.
• Proven experience coordinating with internal stakeholders across Business, COO, Finance, and Compliance teams.
• Knowledge of SAP Ariba or similar Procurement management tools is a must.
• Ability to work within virtual global teams in a matrix organization and across all levels of management and staff.
• Solution-oriented attitude with the capability to identify and structure issues, run accurate analysis, and socialize recommendations with the team.
• Strong organizational skills and the ability to work against tight deadlines with a high level of accuracy.
• Experience in process optimization and implementing best practices to improve efficiency.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• Excellent English language skills, verbal and written.
• Mandatory people management experience, including minimum 5-6 years of directly managing teams, leading direct reports, driving performance, coaching team members, and supporting career development.
• 12-15 years of relevant experience in Purchase Order Management, procurement operations, invoice operations, business management, or a similar global operations role is required.
• Proven ability to leverage AI tools to enhance productivity and optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

Nice to have

• Knowledge of German is appreciated but not mandatory.

Details

• Location: Pune, India.
• The role supports global TDI activities and operates in a virtual global environment.