Regional Lab Junior Scientist

Overview

The Regional Lab Junior Scientist provides first-level support to internal customers, serves as the interface with the external laboratory network to ensure lab results integration and follow-up of requests, and is part of the regional laboratory auditor team responsible for ensuring the reliability of the laboratory network.

What you'll do

• Provide first-level support to users on processes and related systems, including the MyHub ticketing tool.
• Partner with customers to resolve issues through the customer portal, phone, email or Teams.
• Distribute technical requests to the Subject Matter Expert in the region.
• Communicate thoughtful, customized solutions that help the business make critical decisions in a timely manner.
• Engage, develop and maintain strong relationships with customers and external laboratories.
• Interact with the laboratory network to get access to any relevant information.
• Coordinate the collection of chemical reference results for the NIR Verification Program, including timely checking of data validity and escalation of any non-conformity to the Rapid Spectroscopy team.
• Send out communications about laboratory activities.
• Manage orders and invoices with subcontracting laboratories.
• Ensure customs clearance of parcels if needed.
• Ensure integration of lab results into LIMS if needed.
• Support customers with sample registration.
• Train customers on the customer portal system and LIMS.
• Conduct technical and/or quality laboratory audits in the regional network.

What you'll need

• BSc or MSc in Analytical Physical/Chemistry or a related scientific discipline.
• 3 years of work experience in a chemistry lab.
• Good communication skills, both written and spoken English.
• Customer focus and understanding of quality and food safety aspects.

Nice to have

• Qualification in laboratory audit.
• Excellent communication skills.
• Good knowledge of ISO 17025.
• IT system back-end experience, such as ticketing tools.

Details

• Location: HCC - Hyderabad Capability Center.