Regional Workplace Manager

Overview

Lead workplace operations and service delivery across a defined geographical region of the client’s multi-site estate. Own workplace experience, people leadership, suppliers, budgets, commercial requirements and compliance while ensuring operational efficiency, client satisfaction and service excellence.

What you'll do

• Lead the Workplace team across the defined geographical region.
• Own and be accountable for working environments across the region.
• Line-manage, coach and develop Workplace Managers.
• Facilitate cross-collaboration, succession planning and continuous improvement.
• Ensure regional resources are appropriate and provide evidenced adjustment cases to the client’s Regional Director.
• Ensure direct reports maintain measurable Development Plans.
• Raise non-compliant performance and conduct matters with line management and/or Service Partner Human Resources.
• Ensure third-party services meet global contract commitments.
• Govern supplier performance through reviews, contract compliance monitoring, service improvement planning and relationship management.
• Analyse supplier performance, identifying trends, risks and service improvement opportunities.
• Visit all locations within the region as required.
• Maintain relationships with key client colleagues and provide responsive service to remotely managed locations.
• Implement workplace experience strategies, standards and initiatives consistently across the region.
• Share innovations with Workplace Managers and the regional Workplace Manager network.
• Manage the region’s 9-point KPI system and provide management reporting.
• Monitor operational performance through audits, KPIs, inspections and service reporting, and implement corrective actions.
• Manage minor works and deploy appropriate resources.
• Keep Workplace Guides for regional locations up to date.
• Work with the client’s IT team on access and security, visitor management, desktop IT, network availability and reprographics.
• Use Research & Insight materials and webinars to support continuous improvement.
• Manage regional costs against budget and identify cost-saving opportunities.
• Identify budget risks and review financial performance for operational efficiency.
• Manage commercial risk, health and safety, workplace foundation standards, sustainability and Business Continuity Programme requirements across the region.

Details

• Location: Bangalore, India; the ATS location line states “Remote Client Site - IND - Bangalore - ISG”.
• The role covers a defined geographical region of a multi-site client portfolio.
• Regular visits to all locations within the region are required depending on the region’s location.