RPGLE Production Support Engineer – IBM i (AS/400), DB2/400, CLLE & SQL

Overview

Provide production support for RPGLE-based applications running on IBM i (AS/400) systems. The role focuses on application monitoring, incident management, troubleshooting, batch processing, production deployments, and operational support in a 24x7 production-support model.

What you'll do

• Provide production support for RPGLE-based applications running on IBM i (AS/400) systems.
• Monitor application performance, batch processing, job status, system messages, production workflows, databases, logs, and performance indicators.
• Proactively identify and address application, job, database, integration, and performance issues.
• Analyze, troubleshoot, and resolve application incidents, defects, service requests, batch failures, data issues, and performance bottlenecks.
• Perform root cause analysis and implement preventive and corrective measures to reduce recurring incidents.
• Support batch job monitoring, job scheduling, job recovery, reruns, dependencies, and production processing.
• Support production deployments, application changes, release validation, and post-deployment monitoring.
• Handle incidents, service requests, problems, and change-management activities in accordance with agreed SLAs and procedures.
• Use RPGLE, CLLE, DB2/400, SQL, Query/400, logs, and monitoring information to investigate and resolve technical issues.
• Work with development, infrastructure, business, database, and support teams to resolve production issues.
• Maintain support documentation, troubleshooting guides, knowledge articles, operational procedures, and recovery instructions.
• Communicate incident status, business impact, technical findings, resolution progress, risks, and handover information to relevant stakeholders.
• Participate in on-call and shift-support activities, including assigned night-shift coverage.
• Contribute to improvements in system reliability, support efficiency, monitoring quality, operational readiness, resource utilization, automation, and operational documentation.
• Follow secure and controlled production-support practices when accessing systems, data, credentials, and operational information.
• Participate in shift handovers, support meetings, incident reviews, and change discussions.
• Prioritize incidents, service requests, changes, deployments, root cause analyses, and support commitments according to business impact and agreed SLAs.

What you'll need

• 8+ years of hands-on experience in RPGLE production support.
• Strong experience supporting IBM i (AS/400) applications and its production-support environment.
• Experience with RPGLE, CLLE, DB2/400, SQL, and Query/400.
• Ability to read, analyze, debug, and support existing RPGLE and CLLE programs.
• Understanding of program execution, job dependencies, error handling, and recovery procedures.
• Experience with batch processing, job scheduling, production monitoring, incident management, problem management, change management, and production deployments.
• Experience performing log analysis, troubleshooting, root cause analysis, defect resolution, and preventive-action implementation.
• Experience using ServiceNow, Remedy, or a similar ticketing tool.
• Understanding of database structures, records, files, data relationships, and data integrity.
• Ability to investigate data-related incidents and validate production results.
• Experience identifying database-related causes of application failures or processing issues.
• Ability to support the designated IBM i production environment and related infrastructure.
• Understanding of system dependencies, application availability, operational monitoring, and production recovery.
• Ability to understand application dependencies, interfaces, jobs, database components, and operational processes.
• Experience with production monitoring, batch processing and job scheduling, incident management, problem management, change management, root cause analysis, log analysis, technical troubleshooting, production deployment and release support, service requests, SLA-based support, support documentation, operational procedures, and on-call and shift-support practices.
• Ability to collaborate with development, infrastructure, business, database, and support teams.
• Ability to follow secure access and controlled-change procedures for IBM i production environments.
• Ability to protect credentials, business data, application information, logs, and operational documentation.
• Ability to apply access-control, data-protection, segregation-of-duties, and change-management practices.
• Ability to ensure production fixes, data changes, reruns, and deployments are authorized, documented, and traceable.
• A bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant education and professional experience.
• Demonstrated experience with RPGLE, CLLE, DB2/400, SQL, Query/400, batch processing, job scheduling, production monitoring, and incident management.
• Ability to adapt to 24x7 support requirements, changing priorities, shift schedules, production incidents, and evolving application environments.
• Ability to apply structured critical thinking and problem-solving to analyze incidents, logs, job failures, data issues, performance bottlenecks, and recurring defects.

Nice to have

• Knowledge of ITIL processes.
• Experience in Banking, Financial Services, Insurance, or Retail applications.
• Experience working in a 24x7 production-support environment, including night-shift and weekend coverage.
• Experience with application performance monitoring and proactive issue detection.
• Experience improving support procedures, automation, monitoring, and operational documentation.
• Experience supporting high-volume or business-critical transaction-processing applications.
• Experience modifying RPGLE or CLLE programs to resolve defects or implement approved enhancements.
• Experience developing support utilities, scripts, or automation for monitoring and operational activities.
• Experience with database performance analysis and query optimization.
• Experience supporting data corrections, reconciliations, recovery activities, and production data validation.
• Experience supporting high-volume transaction data or business-critical processing.
• Experience supporting hybrid or cloud-connected enterprise applications.
• Familiarity with cloud monitoring, infrastructure dependencies, disaster recovery, or platform modernization.
• Experience identifying opportunities to improve infrastructure efficiency and reduce unnecessary resource consumption.
• Experience with reusable support utilities or operational automation components.
• Experience supporting application upgrades, platform changes, or integration components within an IBM i environment.
• Experience with application performance monitoring tools.
• Experience with knowledge-management platforms and support dashboards.
• Experience automating monitoring, reporting, recovery, or repetitive support tasks.
• Experience with continuous improvement and operational-readiness practices.
• Experience supporting security and compliance requirements in Banking, Financial Services, Insurance, or Retail environments.
• Knowledge of audit evidence, access reviews, production controls, and ITIL-aligned governance.
• Experience supporting secure recovery, backup, disaster-recovery, and business-continuity procedures.
• Equivalent combination of relevant IBM i experience, RPGLE development and support experience, technical training, and demonstrated delivery of comparable production-support outcomes may qualify.
• ITIL certification or relevant training in IBM i, RPGLE, production support, service management, or operational processes.

Details

• Location: Pune - Kharadi (EON-II).
• Work from office 5 days per week is mandatory from the designated client location.
• The role participates in a 24x7 production-support model.
• One assigned night-shift week every month, including weekends.
• Night-shift timing is 10:00 PM to 6:00 AM.
• Shift allowance is applicable during the assigned night-shift week.
• Candidates should participate in on-call, shift, weekend, and production-support activities according to the established support roster.