Sales Ops Analyst 1

Overview

Sales Operations Analyst 1 role at VIAVI Solutions supporting sales with quotes, orders and customer inquiries for Viavi products.

What you'll do

• Drive help purchase orders and push new VIAVI revenue.
• Provide daily, timely quotes for customer and sales requests for Viavi products (90% of duties).
• Work closely with OM to ensure orders are booked with proper approved quotes.
• Provide quoting assistance to VIAVI channel partners and direct sales.
• Provide MSD and QuoteEdge training/help to sales.
• Stay up to date with NSE product software releases, product notifications, part number changes, model discontinuation, product launches, etc.
• Facilitate customer credit card transactions via PayNow link on quote.
• Provide pre-sales and/or post-sales support.
• Work closely with sales teams to provide end-to-end support with pricing and creating quotes.
• Help sales with configurations, part numbers, use of system, and quoting issues.
• Respond to customer and field inquiries related to quotes, orders, and product information.
• Qualify leads and forward them to the correct salesperson.
• Understand customer needs and requirements to help position the right solution/product and route qualified opportunities to sales reps for further development.
• Answer the Viavi phone line for NSE sales support (US based only).
• Respond to sales and customers via the group email mailbox (internally and externally).
• Quote out of the Viavi quoting tool (QuoteEdge), 90% of the job.