Salesforce Consultant, Change Management

Overview

The Salesforce Consultant, Change Management will develop change strategies that enable successful digital and organizational transformations and cloud-based technology implementations. The role works across projects as a thought leader and change management expert for customer engagements.

What you'll do

• Develop change strategies that enable successful digital and organizational transformations and cloud-based technology implementations.
• Champion change on projects with customers across various practices.
• Collaborate strategically with customers to determine the best approach to user adoption.
• Train customers on built solutions and how to best implement change within their organization.
• Work alongside superusers to give users a voice in the implementation.
• Acquire new technical expertise and understand the latest Salesforce features and major launches.
• Train and mentor the team as required.
• Understand client culture, business strategies, and associated organizational change management opportunities and challenges.
• Apply proven change methodologies and understanding of individual and organizational psychological factors that influence and drive behavioral change.
• Build relationships with clients, internal teams, and consulting partners.
• Serve as the expert on organizational change management, including overall program strategy, change design and execution, stakeholder engagement, organizational readiness, leadership alignment, communication and training, project management, business process design, sustainment, and measurement.
• Support a growing practice by identifying opportunities and building client relationships, internal infrastructure, and best practices.
• Strengthen the practice foundation and thrive in a fast-paced entrepreneurial environment.

What you'll need

• Bachelor’s Degree or equivalent combination of education and experience.
• Experience related to the successful delivery of change management work, including change assessments, job/role design, stakeholder engagement, organizational readiness, leadership alignment, change impact analysis, education, communications, training, user adoption, change measurements, and sustainment.
• Experience conducting business interviews and leading client workshops.
• Proven ability to thrive in technical environments, especially implementations of Salesforce products.
• Experience with change management tools, templates, techniques, or frameworks.
• Excellent communication skills.
• Strong leadership and presentation skills.
• 4+ years experience in consulting, business technology, or a functional domain.
• Strong technology background with working knowledge of Salesforce’s preferred collaboration platforms: Google Suite, Chatter, Quip, Smartsheet, and Slack.

Nice to have

• Experience in general management/software consulting.
• Experience with Salesforce Service Cloud, Sales Cloud, Contact Centers, Field Service, Salesforce CPQ, and/or Tableau.
• Salesforce.com organization and product knowledge.

Details

• Remote in Canada, limited to Alberta, British Columbia, and Ontario.
• Travel may be required for certain roles, with an anticipated travel commitment of up to 25%.
• The role supports flexible working arrangements rather than a fixed 9-to-5 schedule.