SAP System Support Manager

Overview

Lead the SAP system support function for Supply Chain and Deliver operations across APAC, acting as the bridge between the business and IT for system changes, maintenance and projects.

What you'll do

• Act as the main point of contact to the business for all systems-related changes and maintenance.
• Own testing and sign-off for change control.
• Perform requirement gathering and training for new processes or changes introduced.
• Support newly rolled-out projects and track progress alongside Business Leads.
• Act as the conduit between IT and Business Leads on system-related matters.
• Perform a relationship management role in supporting functional heads and the project management group.
• Support Supply Chain/Deliver projects where new process or system changes are required, including New Product Introduction end-to-end setup and testing.
• Project manage new process and system changes.
• Conduct business improvement activities where opportunities arise and help specify and document required business process enhancements.
• Develop test plans for system enhancements and perform User Acceptance Testing.
• Maintain documentation and change control on all system processes.
• Build and lead a team of functional leads and master data leads, driving performance through KPIs, regular reviews and continuous improvement.
• Support end users in executing business processes.
• Liaise with the IT function to ensure day-to-day processes and projects are delivered.
• Ensure alignment of education and training material to actual business process tasks and activities.
• Monitor SAP interfaces to external systems (WebMethods, eCommerce, EDI) daily.
• Manage and resolve system issues, and support regional and global system changes.
• Set up, manage, grow and drive performance and quality of the team.

What you'll need

• Thorough knowledge and understanding of Supply Chain and Sales applications and principles.
• Very good business knowledge and SAP skills in SD/MM module.
• Understanding of SAP communication with external systems (EDI).
• Knowledge of end-to-end business processes relating to your SAP (big picture of enterprise structure).
• Excellent interpersonal, written and oral communication skills, with the ability to explain complex system processes to the intended audience.
• High level of accuracy and attention to detail in a fast-moving, high-volume environment.
• Prioritization and allocation of workload.
• Analytical skills and problem-solving capacity, including identifying an issue from a generic problem.
• Software and IT knowledge; ability to work with functional and technical IT teams.
• Change management skills with a process-driven approach.
• Project management skills and implementation methodology; experienced in working to deadlines.
• Confident communicator at all levels.
• Experienced in providing remote support to a region.
• Team leader, able to build and grow a team.
• Experienced in measuring and driving performance for a shared service centre.

Nice to have

• Experience of high-volume, fast-turnaround business across APAC.
• Experience in SAP.
• Process-driven approach.
• Experience of reporting using BI or other data analytics tools.
• Driving things to completion.

Details

• Location: Bangalore, Karnataka, India.
• Reports to the Deliver Excellence Associate Director, who is located in Singapore.
• No direct reports initially, with expected growth of the team to 5-8 people within 12 months.
• Geographic coverage includes initiatives from Global down to country level, with possible global expansion of support.