Senior Account Analyst

Overview

Vultr is seeking a Senior Account Analyst to manage and assess sensitive account details, including credit card fraud, account takeovers, and chargebacks, helping maintain a seamless sign-up process and protect the business from risk.

What you'll do

• Respond to and analyze a high volume of risk-related tickets promptly and professionally through written communication, ensuring adherence to Standard Operating Procedures.
• Investigate and assess account activity related to credit card fraud, account takeovers, disputes, and chargebacks to maintain the integrity of the platform.
• Identify and escalate complex or suspicious account activity to the appropriate team for further investigation.
• Document and track risk-related tickets in the ticketing system, ensuring necessary details are logged.
• Maintain in-depth knowledge of company risk protocols, policies, and services across fraud, abuse, and account verification workflows to provide accurate guidance to customers and teammates.
• Collaborate with cross-functional teams to resolve risk-related issues.
• Stay current with emerging fraud trends and tactics, identify patterns, and share findings with the team to strengthen detection and prevention strategies.
• Assess operational workflows and provide recommendations to improve operational efficiency in fraud detection processes.
• Mentor and support the professional development of junior Account Analysts, sharing knowledge and expertise to foster growth within the team.

What you'll need

• Excellent written and verbal communication skills to provide risk-related information and general assistance to customers and teammates.
• Ability to manage a high caseload of risk investigations simultaneously while maintaining accuracy and consistency in decision-making.
• Sound discretion and independent judgment in assessing and resolving complex risk-related issues.
• 3+ years of experience in fraud investigation, account risk, or trust & safety operations, working independently to resolve complex tickets.
• Demonstrated ability to identify fraud trends and recommend workflow improvements.
• Experience mentoring or providing guidance to junior analysts, with sound judgment on when to escalate versus resolve independently.
• Strong analytical judgment with a bias toward evidence-based decisions over reactive account actions.
• Ability to work flexible hours, including nights and weekends, to support 24/7 fraud and risk coverage.

Details

• Location: Chennai, India.
• Flexible hours, including nights and weekends, to support 24/7 fraud and risk coverage.