Senior Trust & Safety Analyst

Overview

Senior Trust & Safety Analyst at Vultr to process abuse reports, enforce the TOS/AUP, help maintain IP reputation, and pursue brand and intellectual property protection escalations.

What you'll do

• Investigate and resolve complex abuse reports and TOS/AUP violations.
• Manage a high volume of tickets and serve as the primary point of contact for customers concerning abuse reports.
• Enforce platform policies consistently and document all actions.
• Monitor and defend IP and network reputation against malicious activity.
• Process intellectual property (DMCA) and brand protection claims.
• Analyze threat patterns to identify emerging risks and trends.
• Collaborate with Network, Security Operations, and Support teams on escalated cases.
• Develop and refine internal policies and playbooks.

What you'll need

• Minimum 3+ years of experience in trust & safety, abuse management, or a related customer support role.
• Proven experience in cloud computing, hosting, or ISP infrastructure environments.
• Practical knowledge of internet protocols (IP, DNS, HTTP/S) and common attack vectors.
• Strong analytical ability to evaluate data, identify patterns, and make evidence-based decisions.
• Excellent written English skills for clear, professional communication and documentation.

Details

• Location: Chennai, India.
• Shift timings: 04:30 PM - 12:30 AM IST.