Senior Account Manager - Enterprise Sales

Overview

The Enterprise Account Manager role owns, retains, and expands a defined book of strategic enterprise accounts through structured farming, customer engagement, and long-term value creation. The role focuses on multi-product expansion, renewal strength, durable executive relationships, and revenue growth, and reports to the Sales Manager.

What you'll do

• Own a portfolio of enterprise customers with accountability for long-term revenue growth and retention.
• Identify expansion levers using usage data, customer maturity, organizational structure, and business goals.
• Engage confidently with engineering leaders, technical stakeholders, and economic buyers.
• Own and grow strategic accounts and build customer partnerships.
• Engage customers through regular in-person meetings, including onsite visits, to strengthen relationships and accelerate account growth.
• Own a defined book of strategic accounts with full responsibility for retention, expansion, and net revenue growth.
• Develop trusted relationships with technical users and executive stakeholders.
• Ensure predictable renewals by reinforcing value, outcomes, and ROI ahead of contract milestones.
• Identify and mitigate renewal or contraction risks in partnership with internal teams.
• Act as the central point of ownership across internal teams.
• Maintain strong Salesforce hygiene to support forecasting and decision-making.

What you'll need

• 8 - 10 years of B2B SaaS experience, with 3-4 years of experience in a farming / Account Management focused role.
• Demonstrated success achieving and exceeding expansion, renewal, and net revenue retention targets.
• Recent experience explicitly aligned to Account Management, Farming, Expansion, Upsell / Cross-sell.
• Willingness to work region-aligned time zones, based on customer coverage.
• Passion for tech and SaaS; extreme customer centricity and empathy; and a strong desire to work in a fast-paced, self-directed start-up environment.
• Solid understanding of Software SaaS/ SaaS adjacent business models.
• A high degree of comfort and skill in selling to and engaging with technical audiences and executive-level stakeholders.
• Strong understanding of upsell, cross-sell, and renewal mechanics across multi-product SaaS portfolios.
• Ability to engage confidently with engineering leaders, technical stakeholders, and economic buyers.
• Strong grasp of SaaS business models and comfort selling into technical organizations.
• Bachelor’s degree required.

Nice to have

• Previous exposure or success in international sales and account management will be considered a significant plus.
• Engineering / Technology background preferred.

Details

• Fully remote position open to candidates residing anywhere in India.
• Willingness to work region-aligned time zones based on customer coverage.
• Regular in-person meetings, including onsite visits, are required to strengthen relationships and accelerate account growth.
• The role reports to the Sales Manager.