Senior Accounting Specialist OTC (US Shift)

Overview

Senior Accounting Specialist responsible for accounts receivable processes in the OTC (Order-to-Cash) domain, acting as key user for OTC tasks and providing first-level support for technical and functional issues raised by end users.

What you'll do

• Perform customer analysis on trending, payments, disputes and on-account items, and proactively drive collections using this information.
• Coordinate with cash applications, invoicing, dispute, D&D and sales teams on pending actions to ensure timely resolution of customer issues.
• Execute outbound telephone calls and other customer contact, including logging customer queries, requests and disputes.
• Communicate with stakeholders and customers via email, telephone, video conferencing and other channels.
• Highlight risks on customer accounts and proactively develop action plans to mitigate them.
• Reconcile customer accounts.
• Provide justification on ICP gaps within the group.
• Follow up with customers regarding past-due payments.
• Update client billing information.
• Generate and process billing invoices.
• Perform timely self-assessment of OTC controls and ensure 100% control effectiveness.
• Maintain documentation for compliance reporting and audits.
• Perform revenue analysis by customer, by service and by volume mix.
• Carry out revenue closure and revenue certification.
• Post tax entries on collection.
• Support MDM by creating new customers.
• Train and coach new team members.
• Establish and follow up on selected performance management KPIs related to the functional process area, and follow up cross-functionally when needed.
• Participate in and support testing and implementation of improvement initiatives.
• Drive lean and efficient processes.
• Partner in key OTC initiatives to drive process standardization and improvement.
• Own data management in the OTC domain, including requesting data, assessing impact and following up on resolutions.

What you'll need

• 5-8 years of Accounts Receivables experience.
• Good knowledge of end-to-end AR processes and procedures.
• Good knowledge of MS Office, including Word and Excel.
• Familiarity with MS Outlook and the internet.
• Good communication skills, with the ability to communicate independently with stakeholders via email, telephone and other channels.
• Confident and team player.

Nice to have

• Bachelor's degree in accounting or finance.
• Prior experience working on IFS system.

Details

• Location: Pune, India (Weikfield IT, CITI Infopark).
• Shift: US shift.