Senior Analyst, Network Excellence & Optimization - Cigna Healthcare

Overview

Senior Analyst in the Network Excellence & Optimization function at Cigna Healthcare, driving operational excellence, process improvement, governance, reporting accuracy, controls and automation across the Provider Network Organization.

What you'll do

• Identify operational inefficiencies, process gaps, bottlenecks and risks.
• Facilitate process mapping and process redesign workshops.
• Maintain and improve Standard Operating Procedures (SOPs), process documentation and operational controls.
• Support implementation of operational governance frameworks and performance management practices.
• Own quality assurance and validation of operational reporting and management information.
• Develop scorecards, KPIs and performance tracking mechanisms.
• Conduct trend analysis and provide actionable recommendations to improve performance.
• Ensure reporting accuracy, consistency and data integrity across multiple sources.
• Support strategic initiatives, optimization projects and transformation programs.
• Coordinate cross-functional stakeholders and track delivery against milestones.
• Manage project documentation, issue logs, risks, actions and benefit realization tracking.
• Assist with implementation of new operational capabilities and process changes.
• Identify opportunities to automate manual activities and improve efficiency.
• Support development, testing and deployment of automation and AI-enabled solutions.
• Document requirements and business processes to support automation initiatives.
• Promote adoption of digital tools, workflow solutions and productivity technologies.
• Support control design and operational readiness activities.
• Monitor process compliance and identify control weaknesses.
• Track issues, corrective actions and risk mitigation plans.
• Contribute to business readiness and operational governance activities.
• Prepare reports, presentations, trackers and performance summaries for management review.

What you'll need

• Bachelor's Degree in Business Administration, Operations Management, Healthcare Administration, or a related discipline.
• 3-5 years of experience in Operational Excellence, Business Operations, Process Improvement, PMO, Business Analysis, Quality Management, or Process Optimization.
• Demonstrated experience improving business processes and delivering measurable operational benefits.
• Advanced Microsoft Excel, Power BI, PowerPoint, SharePoint, Microsoft Power Automate and Microsoft Copilot.
• Process mapping tools and data analysis and visualization techniques.

Nice to have

• Experience within healthcare, insurance, managed care, TPA or regulated industries.
• Lean Six Sigma Green Belt.
• Lean Six Sigma Black Belt (highly preferred).
• Lean Practitioner Certification, Certified Quality Improvement Associate (CQIA), ASQ Certified Quality Process Analyst (CQPA) or ISO 9001 Internal Auditor.
• Microsoft Power Platform Fundamentals, Microsoft Power Automate Certification or Microsoft Copilot Certification.

Details

• Location: Bengaluru, India.