Senior Analyst, Salesforce Administrator

Overview

Join the Sales Operations & Enablement team as a Salesforce Administrator responsible for administering, enhancing and optimizing the Salesforce platform. Partner with business stakeholders to translate requirements into scalable solutions, drive user adoption, maintain system integrity and support organizational objectives.

What you'll do

• Configure and maintain Salesforce instances, including workflows, validation rules, approval processes, fields, page layouts, record types, dynamic layouts, apps and custom settings.
• Manage user and license administration, including new user setup and deactivation, roles, profiles, permission sets, public groups, OWD and sharing rules.
• Design and implement data migration strategies and data quality automation to maintain a clean, reliable CRM.
• Co-develop and maintain reports and dashboards with Revenue Operations to track pipeline, sales KPIs and key business metrics.
• Manage integrated applications and third-party tools including HubSpot, Groove and Slack.
• Create and drive the Salesforce product roadmap by gathering stakeholder requirements and feedback and continuously enhancing the platform.
• Manage sandbox environments and oversee DevOps and release management.
• Co-own communication of platform changes to end-users and stakeholders.
• Maintain system security through Security Reviews, Release Updates, Health Checks and Optimizer runs.
• Conduct end-user training sessions, provide ongoing support and develop user guides, training materials and governance policies.
• Stay current with Salesforce releases, identify underutilized features and recommend enhancements with business impact assessments.

What you'll need

• Bachelor’s or Postgraduate degree in a relevant field, or equivalent professional qualification.
• 2–4 years of hands-on Salesforce experience.
• Strong working knowledge of Sales Cloud and Service Cloud.
• Certified Salesforce Administrator (ADM 201).
• Working knowledge of Apex triggers and basic code.
• Ability to collaborate effectively with development teams.
• Strong communication skills, including the ability to translate technical concepts for non-technical stakeholders and distill complex information into clear action points.
• Proven ability to manage medium- to long-term projects while handling day-to-day operational responsibilities.

Nice to have

• Additional certifications, including Advanced Admin, App Builder or Agentforce.
• Prior experience with Revenue Cloud or CPQ.
• Prior experience with a FinTech company.
• Experience with Power BI, including dashboard creation, data visualization and business reporting.

Details

• Location: Bengaluru.