Senior CS Enablement Program Manager

Overview

Own the enablement roadmap for an assigned Customer Success audience (Professional Services, Technical Services Management, or Support), turning stakeholder priorities into structured programs that move key business metrics.

What you'll do

• Own the enablement roadmap for an assigned CS audience, mapped to that function's priorities
• Be the named owner for your stakeholders, running monthly syncs, maintaining key relationships, and keeping the roadmap aligned
• Build the business case for each initiative to ensure all programs deliver clear value
• Coordinate across pillars to deliver structured programs including onboarding, new-hire, intermediate, and advanced learning journeys
• Report quarterly on the link between your programs and at least two business outcomes for the function

What you'll need

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 7+ years in program management, enablement, or a customer-facing CS / PS role
• A track record of owning stakeholder relationships and delivering structured programmes end to end
• Strong business-case and prioritisation discipline
• Excellent communication across technical and leadership audiences

Nice to have

• Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• Domain familiarity with one of PS, TSM, or Support workflows
• Experience working inside an enablement measurement framework

Details

• Location: Bangalore, India
• Hybrid work mode
• EMEA working hours
• Reports to the Manager, CS Enablement in the CS Enablement department