Senior Customer Service Engineer

Overview

Senior Customer Service Engineer responsible for maintaining Vascular, Surgery and DR modality equipment in the assigned area and building strong relationships with customer representatives to ensure customer satisfaction.

What you'll do

• Maintain all models specific to the Vascular/Surgery/DR modality in the assigned area.
• Perform total system-level troubleshooting on complex multi-symptom problems.
• Interface daily with doctors and technicians on equipment status issues and act to ensure satisfaction of primary customers.
• Help train others where necessary; identify sales opportunities and communicate them to the account team.
• Assist in the growth and direction of business in the geographic area.
• Control warranty and PMS contract costs.
• Complete all administration tasks on time, including timely completion of FMI and PMS inspection documentation for assigned accounts.
• Play a leading role in complex and multifunctional room installations and share best practices.
• Maintain effective quality systems and programs compliant with ISO 9001 and the GE Service Quality Policy Statement.
• Comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals and applicable laws and regulations.
• Complete all planned Quality & Compliance training within defined deadlines.
• Identify and immediately report any customer or personal quality or compliance concerns to the Quality Organization.
• Ensure timely dispatch closure and completion of all field modification instructions (FMIs) within the prescribed timeframe.
• Participate in continuous improvement by identifying and escalating process and product quality gaps, providing solutions where possible.

What you'll need

• Qualified to degree level in Electronics/Electrical engineering or equivalent.
• Technical analytical skills.
• 4-5 years of Field Services experience.
• Comprehensive knowledge of Cath labs/C-arms and Digital Radiography.
• Sought by others for guidance and advice.

Nice to have

• Ability to work independently with minimum direction.
• High work standards and quality.
• Initiative and motivation.
• Plans and organizes work effectively.
• Excellent communication, listening and interpersonal skills.
• Strong customer skills; deals tactfully and effectively with differences of opinion, influencing rather than directing.

Details

• Location: Bengaluru, Kalyani Platina, Magnolia, India.
• Relocation assistance provided.