Senior Customer Success Engineer

Overview

Senior Customer Success Engineer driving technical post-sales value realization for Cortex products within the Scale & Optimize framework.

What you'll do

• Lead “Technical Working Sessions” to move customers from initial setup to a mature orchestrated defense posture.
• Deliver prescriptive technical outcomes to maximize customer value.
• Transform the customer journey as part of technical value delivery.
• Handle product-specific operational technical value delivery tasks.
• Coordinate stakeholder and project management for customer technical work.

What you'll need

• Technical expertise with hands-on skills.
• Problem-solving capability.
• Soft skills.
• Technical expertise and requirements are mentioned, but specific tools/qualifications are not provided.

Details

• Location: Office - India - Bangalore Bagmane Tech Park.
• Most teams work from the office full time, with flexibility when needed.