Customer Success Engineer - Privacy Automation (AMER)

Overview

As a Technical Engineer - Privacy Automation (AMER timezone), you will help customers overcome product-related challenges through focused, high-quality “Ask the Expert” sessions. You will provide hands-on troubleshooting, guidance, and configuration support across OneTrust solution domains.

What you'll do

• Deliver 1:1 “Ask the Expert” sessions with customers focused on resolving issues, clarifying product behavior, and answering “how-to” questions across Privacy Automation and/or Data & AI governance modules.
• Translate customer challenges into actionable guidance, empowering users to configure, troubleshoot, and move forward confidently.
• Stay calm and professional under pressure, especially when working with frustrated or time-sensitive customers.
• Build trusted working relationships with customer users and administrators through empathy, product knowledge, and clear communication.
• Partner with TAs, Support, Product, and Enablement teams to relay customer insights and improve internal processes.
• Create and maintain scalable enablement assets that reflect common patterns seen in customer engagements.

What you'll need

• Experience in a technical customer-facing role such as Customer Success, Support Engineering, Professional Services, or Solutions Consulting.
• Familiarity with cloud-based software platforms and enterprise SaaS workflows.
• Strong product troubleshooting and problem-solving skills.
• Excellent written and verbal communication, with the ability to simplify complex topics.
• Customer-first mindset with high emotional intelligence and empathy.
• Ability to multitask, prioritize, and manage time across multiple engagements.
• Comfort collaborating cross-functionally with CSAs, Support, and Product teams.

Nice to have

• 3 - 5 years of experience.
• Prior experience as a OneTrust Implementation Consultant or Support Engineer, or in a customer-facing role involving direct OneTrust platform usage.
• For candidates without OneTrust experience, expertise in a comparable platform such as GRC, privacy, data governance, or consent management, with proven ability to ramp quickly.

Details

• Location: Bengaluru, India.
• Hybrid working; the company is embracing an office-first culture and encouraging three days a week in the office for most roles.
• Working hours: 5:30 PM – 2:30 AM IST.
• AMER timezone coverage.