Customer Success Engineer

Overview

Customer Success Engineer (CSE) for Palo Alto Networks, acting as a technical specialist who connects implementations to business value, guiding onboarding and integrations to accelerate customer time-to-value.

What you'll do

• Guide new customers through onboarding by orchestrating technical milestones for early value realization.
• Run Blueprint sessions to align Identity Security best practices with customer business and security outcomes.
• Provide prescriptive technical recommendations based on risk, compliance, and security objectives.
• Collaborate with Sales/Pre-Sales and channel teams to deliver a unified customer journey and support existing customers.
• Lead technical workshops and community engagement to deepen product usage and identify growth opportunities.
• Develop educational content such as webinars, blogs, and how-to guides for technical and executive audiences.
• Collect structured customer feedback to influence product roadmap through Product Management and Engineering.

What you'll need

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related technical field.
• 2–5 years of experience in a customer-facing technical role (Customer Success Engineering, Technical Support, or Solution Engineering).
• Strong background in Privileged Access Management (PAM) and Identity & Access Management (IAM) solutions.
• Hands-on experience with Windows/Active Directory administration, UNIX/Linux, and cloud platforms (AWS, Azure, or GCP).
• Solid understanding of networking, application security, and the software development lifecycle.
• Familiarity with security frameworks such as Zero Trust, NIST, or CIS Controls.
• Exceptional communication and presentation skills for executive audiences.

Details

• Office location in Mumbai, India.