Overview
Customer Success Engineer (CSE) for Palo Alto Networks, acting as a technical specialist who connects implementations to business value, guiding onboarding and integrations to accelerate customer time-to-value.
What you'll do
- Guide new customers through onboarding by orchestrating technical milestones for early value realization.
- Run Blueprint sessions to align Identity Security best practices with customer business and security outcomes.
- Provide prescriptive technical recommendations based on risk, compliance, and security objectives.
- Collaborate with Sales/Pre-Sales and channel teams to deliver a unified customer journey and support existing customers.
- Lead technical workshops and community engagement to deepen product usage and identify growth opportunities.
- Develop educational content such as webinars, blogs, and how-to guides for technical and executive audiences.
- Collect structured customer feedback to influence product roadmap through Product Management and Engineering.
What you'll need
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related technical field.
- 2–5 years of experience in a customer-facing technical role (Customer Success Engineering, Technical Support, or Solution Engineering).
- Strong background in Privileged Access Management (PAM) and Identity & Access Management (IAM) solutions.
- Hands-on experience with Windows/Active Directory administration, UNIX/Linux, and cloud platforms (AWS, Azure, or GCP).
- Solid understanding of networking, application security, and the software development lifecycle.
- Familiarity with security frameworks such as Zero Trust, NIST, or CIS Controls.
- Exceptional communication and presentation skills for executive audiences.
Details
- Office location in Mumbai, India.
Read the full description and apply on the company’s own careers page.
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