Senior Customer Success Manager

Overview

As a Senior Customer Success Manager at Zenoti, you help customers achieve success with the Zenoti platform.

What you'll do

• Build and maintain strong customer relationships to drive adoption and success.
• Develop product expertise by exploring Zenoti features to deliver maximum customer value.
• Analyze customer challenges and develop solutions to improve customer experience and outcomes.
• Use customer data and insights to guide decision-making, retention, and expansion opportunities.
• Lead customer conversations with executive presence and influence across stakeholders.
• Collaborate with sales, marketing, product, and support for a seamless customer journey.
• Manage multiple accounts, prioritize tasks, and communicate complex topics clearly.

What you'll need

• Ability to deeply understand and use Zenoti’s product with a proactive learning approach.
• Strong analytical and critical-thinking skills for independent problem solving.
• Ability to interpret data for strategy definition and informed decisions.
• Confidence, charisma, and credibility to lead customer discussions.
• Customer-first interpersonal skills including active listening and empathy.
• Proven ability to work across sales, marketing, and product teams.
• Exceptional organizational skills with effective communication and prioritization.

Details

• Location: Hyderabad, Telangana, India.