Overview
Senior Professional Services Engagement Manager focused on Germany, structuring outcome-oriented professional services engagements that help customers achieve measurable outcomes with GitLab.
What you'll do
- Build trusted-advisor relationships with technical leaders and partners.
- Run discovery sessions to understand current-state capabilities and desired business outcomes.
- Design and propose outcome-oriented services aligned to customer success metrics.
- Develop custom-scoped SOWs, staffing plans, and commercial proposals for complex implementations.
- Manage scope, pricing, procurement processes, and contracting structures.
- Drive measurable engagement outcomes by structuring services, forecasting services bookings, and tracking KPIs.
- Own the engagement lifecycle from discovery and pre-sales through transition to delivery.
What you'll need
- Proven experience structuring, scoping, and selling professional services engagements in the region.
- Experience operating in a pre-sales context including discovery, outcome-oriented proposals, and custom SOWs and staffing plans.
- Solid understanding of SDLC, DevOps practices, and cloud transformation initiatives.
- Strong communication and interpersonal skills with executive presence.
- Facilitation, negotiation, and problem-solving skills, including guiding customers through acquisition and risk mitigation.
- Ability to work cross-functionally with sales, solutions architecture, delivery, and operations teams.
- Capacity to work autonomously and asynchronously in a fully remote setting.
Details
- Work mode: Remote.
- Primary focus/role title: Germany.
Read the full description and apply on the company’s own careers page.
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