Senior Engagement Manager - Germany

Overview

Senior Professional Services Engagement Manager focused on Germany, structuring outcome-oriented professional services engagements that help customers achieve measurable outcomes with GitLab.

What you'll do

• Build trusted-advisor relationships with technical leaders and partners.
• Run discovery sessions to understand current-state capabilities and desired business outcomes.
• Design and propose outcome-oriented services aligned to customer success metrics.
• Develop custom-scoped SOWs, staffing plans, and commercial proposals for complex implementations.
• Manage scope, pricing, procurement processes, and contracting structures.
• Drive measurable engagement outcomes by structuring services, forecasting services bookings, and tracking KPIs.
• Own the engagement lifecycle from discovery and pre-sales through transition to delivery.

What you'll need

• Proven experience structuring, scoping, and selling professional services engagements in the region.
• Experience operating in a pre-sales context including discovery, outcome-oriented proposals, and custom SOWs and staffing plans.
• Solid understanding of SDLC, DevOps practices, and cloud transformation initiatives.
• Strong communication and interpersonal skills with executive presence.
• Facilitation, negotiation, and problem-solving skills, including guiding customers through acquisition and risk mitigation.
• Ability to work cross-functionally with sales, solutions architecture, delivery, and operations teams.
• Capacity to work autonomously and asynchronously in a fully remote setting.

Details

• Work mode: Remote.
• Primary focus/role title: Germany.