Senior Enterprise Operations Engineer

Overview

Senior Enterprise Operations Engineer supporting multimedia services, audio-visual technology, lifecycle refresh, transformational initiatives, events, and regional service delivery in Pune.

What you'll do

• Plan and implement regional audio-visual technology refresh projects.
• Own an audio-visual technology such as video conferencing or digital signage.
• Lead resolution and problem management for meeting-room technologies.
• Coordinate ITSM ticketing, incident resolution, monitoring, and operational reporting.
• Coordinate operational support activities and provide advanced technical support.
• Support technical planning and execution of corporate and executive events.
• Manage third-party vendors and escalate vendor issues.

What you'll need

• Demonstrated success in customer service.
• Strong written and verbal communication skills.
• Experience managing audio-visual technologies in a global enterprise.
• Proficiency in audio-visual, network, and security infrastructure.
• Knowledge of Microsoft Teams Rooms, Zoom Webinars and Events, or Webex.
• Experience with networking technologies and ITSM practices.
• Ability to follow information security policies and protect information confidentiality and integrity.

Details

• Location: Pune, India.