Senior Global HR Specialist

Overview

A 12-month fixed-term Senior Global HR Specialist role in People Services at IG, supporting 3,000+ colleagues across the globe and working independently from documented procedures.

What you'll do

• Resolve HR queries and requests in ServiceNow, accurately and within agreed timeframes
• Process employee lifecycle transactions in Workday, including hires, changes, and leavers
• Own the daily Workday task queue on your assigned days, including anything left over from the previous day
• Prepare, sign, and distribute accurate HR letters and documents, and maintain employee files in our online archive
• Support Japan HR Operations from November
• Handle correspondence from authorities and external bodies, making sure every item is resolved or escalated with a clear next step
• Support colleagues on complex cases and contribute to audits
• Work with team members across India, Poland, and the UK

What you'll need

• Ability to work out the right action when a case does not match the procedure, or escalate with your analysis and a proposed next step
• Ownership of outcomes, picking up unowned or overdue work without waiting to be assigned it
• Flagging risks early, telling your manager straight away when a deadline cannot be met or you are unsure about a case, with a proposed way forward
• Willingness to work UK hours one to two days in every two weeks
• 4+ years of hands-on HR operations or HR shared services experience, ideally in a multi-country environment
• Hands-on experience with Workday or SuccessFactors
• Experience with ServiceNow, Salesforce, or a similar HR case management tool
• Strong written and spoken English (C1)
• Proven track record of working independently from procedures and handling cases that do not fit them

Nice to have

• Experience supporting APAC, EMEA, or Japan HR processes
• Experience handling correspondence from authorities and labour office
• Experience supporting internal or external audits

Details

• Location: Bangalore, India
• Fixed-term contract of 12 months
• Reports to the Manager, HR Operation
• Hybrid working: three days in the office
• Working UK hours one to two days in every two weeks
• Number of openings: 1