Senior Manager – CTO - Cloud SRE

Overview

Senior Manager Cloud SRE responsible for the delivery, reliability and operational excellence of cloud products, platforms and services, leading SRE strategy and a team at M&G Global Services in Pune.

What you'll do

• Own delivery, reliability, and operational excellence of products, platforms, and services.
• Lead multiple projects, major incidents, problem management, and root cause remediation.
• Define, govern, and monitor Service Level Objectives (SLOs), SLIs, and error budgets.
• Translate SRE strategy into measurable objectives and execution roadmaps.
• Champion SRE principles, automation, observability, and reliability best practices across the organisation.
• Foster shared ownership and collaboration between engineering, product, and operations teams.
• Drive continuous improvement initiatives to enhance service stability, scalability, and resilience.
• Establish and maintain operational documentation, runbooks, and knowledge repositories.
• Promote knowledge sharing, operational learning, and standardised practices across teams.
• Partner with stakeholders to improve service quality, user experience, and customer satisfaction.
• Lead team capability development through coaching, mentoring, and targeted upskilling initiatives.
• Govern operational metrics, reliability KPIs, and service performance reporting.
• Create a culture of accountability, innovation, and continuous improvement aligned with business objectives.

What you'll need

• Understand the risks associated with your job and what that means for you, M&G and all our stakeholders.
• In-depth experience as a hands-on IT Engineer, with strong knowledge of different cloud technologies and platforms; experience with Azure is essential.
• Must have the Az-900 and Az-104 certifications.
• Experience developing and deploying solutions through the SDLC (Software Development Lifecycle).
• Languages: PowerShell, ARM, YAML, Terraform.
• Azure Cloud Administration: RBAC, AAD, PIM, Cloud Networks, SQL DB, Firewalls and DNS.
• SDLC Technologies: Git, Azure DevOps (or equivalent) and CI/CD Pipelines.
• Understanding of cloud governance, best practices and policies within Azure.
• Problem solving mindset and the ability to troubleshoot unknown technical issues.
• Proven experience identifying inefficiencies and implementing automated solutions to overcome them.
• Understanding of cloud cost, capacity and optimisation, with the ability to identify inefficiencies in expenditure.
• Solid understanding of how to configure Cloud for high scalability and resilience, disaster recovery, tight security and regulatory compliance.
• Proven experience building relationships with team members and other colleagues across a business.
• Experience of building, mentoring and guiding teams and individuals is essential.
• Fluent in both verbal and written English.

Nice to have

• Previous experience working in a support team is highly desirable.
• Able to use most of the following: SDLC technologies (Jira, Confluence, Git, Azure DevOps and CI/CD pipelines); configuration management (Ansible); support tools (ServiceNow and Azure Monitor); languages (Shell, JavaScript, C#, .NET, SQL, Python); other technologies (RedHat OpenShift, Linux, Windows, OCI, Serverless, Databricks).

Details

• Location: Pune.