Senior Manager, Customer Engineering, India

Overview

Senior Manager, Customer Engineering India, leading a technical customer-facing team that drives go-to-market outcomes across India accounts.

What you'll do

• Lead and develop the India Customer Engineering team across enterprise and strategic accounts.
• Act as a player-coach with ongoing individual technical contribution while enabling the team.
• Own regional technical strategy for discovery, demos, architecture design, PoCs, onboarding support, QBRs, renewal support, and expansion plays.
• Partner with Account Executives to drive technical validation and support closing new business.
• Serve as the team point of reference for complex customer architecture, escalations, and solution design.
• Build and run operating cadence for pipeline inspection, technical deal support, adoption reviews, and account expansion planning.

What you'll need

• Demonstrated experience in customer-facing technical roles such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
• Demonstrated people leadership experience, including second-line leadership, hiring, coaching, and performance management.
• Experience working with enterprise customers in India or APAC.
• Strong technical breadth across security, networking, cloud infrastructure, enterprise architecture, and developer platforms.
• Proven commercial mindset with experience in quota-carrying or revenue-aligned motions.
• Comfort working in a fast-moving, AI-enabled operating model.

Details

• Available location: Remote, India.