Senior Manager - Finance & Accounting (Order to Cash)

Overview

Lead the Marsh Fiduciary / Order to Cash function, overseeing cash accounting, collections, receivables management, settlement and reconciliation for Marsh business transactions.

What you'll do

• Lead the Marsh Fiduciary / O2C function covering collections, cash accounting, cash application, receivables follow-up, payable settlement, and reconciliation activities.
• Ensure timely receipt, accurate allocation, and proper accounting of cash related to Marsh client, carrier, and reinsurance transactions.
• Oversee the reconciliation of fiduciary balances, client accounts, carrier balances, and internal records to ensure completeness, accuracy, and timely resolution of exceptions.
• Manage collection activity to support recovery of outstanding balances, reduce aged receivables, and improve cash flow performance.
• Ensure timely settlement of payable balances to carriers, reinsurers, markets, and other counterparties in line with agreed terms and control requirements.
• Review and monitor unreconciled items, unapplied cash, overdue balances, and open exceptions, ensuring appropriate investigation and closure.
• Apply sound accounting knowledge to ensure transactions are recorded accurately and in accordance with company policy, financial control standards, and relevant accounting requirements.
• Maintain strong governance across fiduciary processes, ensuring compliance with Marsh policies, accounting standards, audit requirements, and regulatory expectations.
• Partner with client-facing teams, operations, finance, and other internal stakeholders to resolve complex transaction, collection, settlement, and reconciliation issues.
• Drive standardization, process improvement, and automation opportunities across O2C and fiduciary workflows.
• Monitor service delivery through operational metrics, aged debt reporting, exception reporting, reconciliation status, and settlement timeliness.
• Support month-end and period-end close activities related to receivables, fiduciary balances, and cash accounting.
• Lead, coach, and develop team members, ensuring consistent delivery, capability building, and a strong control environment.
• Manage escalations, operational risks, and control issues promptly, ensuring remediation actions are completed effectively.

What you'll need

• Bachelor's degree in Finance, Accounting, Commerce, or related field.
• Significant experience in Fiduciary, Order to Cash, Accounts Receivable, Cash Application, Collections, or Insurance Operations.
• Strong understanding of insurance and reinsurance business flows, including premium collections, insurer/reinsurer settlements, fiduciary handling, and client/market transactions.
• Strong accounting knowledge, including cash accounting, reconciliations, ledger impact, receivables, payables, and period-end close support.
• Proven experience managing teams and leading operational delivery in a shared services or controllership environment.
• Experience with ERP systems, financial platforms, and reporting tools.
• Strong knowledge of control, compliance, and audit requirements in financial operations.
• Track record of driving process improvement and operational efficiency.
• Strong written and verbal communication skills.

Nice to have

• Experience working in insurance broking, reinsurance, or financial services environments.

Details

• Location: Pune - Business Bay.
• Hybrid work: all colleagues are expected to be in their local office or working onsite with clients at least three days per week.