Senior Manager, Global Benefits Solutions

Overview

Senior Manager, Global Benefits Solutions responsible for the strategy and design of how Equinix's benefits programs are built, configured, and delivered through technology, within the Global Benefits Centre of Excellence across a 38-country footprint.

What you'll do

• Own the strategy and design standard for how benefits programs are configured across all platforms, including eligibility rules, enrollment logic, data flows, and end-to-end process design across all countries
• Take design ownership when new programs, plan changes, or country expansions require system configuration decisions
• Translate benefits program requirements into clear system design specifications for HRIT, vendor, and implementation teams
• Maintain a living design documentation library capturing configuration standards, decision rationale, and country-level variation rules
• Own the global roadmap for benefits administration platforms, including Equinix Benefits and vendor solutions (e.g. PlanSource, Darwin, Benifex), defining priorities, sequencing, and phasing of platform enhancements, implementations, and annual change cycles
• Balance business needs, system constraints, risk, and capacity to drive effective platform decision-making
• Anticipate and plan for emerging technology requirements, ensuring the platforms roadmap supports future benefits strategy and global scaling needs
• Coordinate with HRIT, People Experience, and Payroll on implementation and annual review activity, acting as the senior owner for benefits systems outcomes across regions
• Establish and oversee governance frameworks for benefits systems, including change control, release management, and risk mitigation
• Own readiness decision-making for major releases, implementations, and annual enrollment, ensuring testing standards and controls are consistently applied across platforms
• Proactively identify and manage system, data, and operational risks before they reach employees or create compliance exposure
• Serve as the senior benefits design lead for Workday implementations, enhancements, and integrations, defining how benefits requirements are translated into system configuration
• Partner with HRIT leadership to align benefits design requirements with the broader HR technology strategy and multi-year systems roadmap
• Ensure data integrity, eligibility accuracy, and payroll-adjacent controls are maintained across all integrated systems
• Own the strategy, governance, and evolution of Equinix's global recognition programs, including vendor strategy, platform design, and performance management
• Ensure recognition platforms are designed and configured to meet program objectives, scalable globally, and operationally effective across regions
• Own strategic vendor relationships across benefits platforms and recognition providers, setting expectations, managing escalations, and holding partners accountable for delivery
• Act as the senior point of contact for Benefits systems matters with HR, Finance, IT, and regional leaders

What you'll need

• Bachelor's degree in Business Administration, Finance, Human Resources, or a related field
• 15+ years leading global HR or benefits systems programs in complex, multi-country environments, with a strong focus on system design and strategy
• Deep expertise in benefits administration platforms and how benefits programs are configured within them, including hands-on experience with platforms such as PlanSource, Darwin, Benifex, or equivalents
• Strong experience partnering with Workday and HRIS teams on integrations and system changes, with the ability to define and defend benefits design requirements in technical forums
• Demonstrated experience overseeing recognition or rewards platforms, including vendor governance and program performance management
• Proven ability to manage risk, prioritize work, and make trade-off decisions at an enterprise level, comfortable with ambiguity and competing priorities
• Strong stakeholder influence and vendor management capability, able to hold senior partners accountable and build alignment across functions without formal authority
• Experience working within a global COE model, balancing central design governance with the operational realities of regional deployment

Nice to have

• CEBS designation or equivalent professional certification

Details

• Location: Bangalore Office
• Reporting to Senior Director, Global Benefits, Wellbeing & Recognition