Senior Manager - P2P Operational lead and AP Regulatory

Overview

Senior Manager leading the on-the-ground P2P operational team in Amgen India (Hyderabad), linking the global P2P leadership team with AIN operations and providing governance and oversight of the AIN P2P organization.

What you'll do

• Ensure the AIN P2P team is aligned with and executes on global transformation initiatives and strategic priorities.
• Directly manage two managers and four senior associates across Vendor master (1), invoice processing (1), global payments (1), AIN P2P Service owner (1), and statement reconciliation (2), and indirectly manage one senior associate.
• Set daily, weekly and monthly priorities; conduct regular 1:1s, performance reviews and career development conversations.
• Onboard new team members, build training plans, and maintain documented desk procedures across all functional areas.
• Foster a culture of ownership, quality and continuous improvement.
• In collaboration with BPO and global functional owners, manage capacity, leave coverage, cross-training and backup arrangements to ensure business continuity.
• Ensure timely and accurate execution across all P2P towers.
• Manage the AP Regulatory mailbox and incoming queries; ensure compliance with AP regulatory requirements and proactively manage the regulatory agenda.
• Monitor daily queues, exception volumes, SLAs and quality scores; intervene to clear roadblocks and reallocate work as necessary.
• Serve as escalation point for operational issues; partner with global function owners on complex or recurring issues.
• Collaborate with the Center of Excellence (COE) team to maintain the local control environment: SOX evidence, segregation of duties, approval matrices and audit readiness.
• Work collaboratively with internal and external stakeholders to support local regulatory reporting requirements across the enterprise.
• Partner closely with global AP/invoice processing, global payments, and statements and reconciliation functional leads to ensure alignment on priorities, performance expectations and program execution.
• Partner closely with the Global Service owner, Global Vendor master data lead and Global requisitions lead.
• Translate global standards, SOPs and KPI expectations into day-to-day execution for the AIN operational team.
• Create work instructions and documents on AP regulatory.
• Collaborate with internal stakeholders to enhance and review dashboards covering productivity, quality, SLA attainment and exception aging across the towers.
• Identify automation and process improvement opportunities, partnering with global leadership and the DTI team on prioritization and rollout.
• Support month-end and quarter-end close activities relevant to accounting's balance sheet reviews.
• Contribute to global GPO transformation initiatives, including system upgrades, AI tool implementations and policy updates.

What you'll need

• Master's or Bachelor's degree and 12-17 years of work experience in a relevant field.
• Ensure alignment with global teams and strategies.
• Bias for action and continuous improvement.
• Curiosity, integrity and a strong control mindset.
• Data-driven decision making.
• Matrixed stakeholder management.
• Operational rigor and SLA discipline.
• People leadership and team development.

Details

• Location: Hyderabad, India.