Senior Manager, Solutions Engineer (FSI)

Overview

Lead and scale a Solutions Engineering team serving the Financial Services & Insurance (FSI) segment. The role combines people leadership, pre-sales strategy, AI-powered SaaS, technical selling, compliance, and customer outcomes.

What you'll do

• Coach and mentor a team of solution engineers.
• Drive scalable pre-sales motions and repeatable methodologies.
• Recruit, hire, and onboard solution engineering talent.
• Align pipeline strategy and account coverage with Sales and Customer Success.
• Partner with Product and Engineering on customer feedback and feature requests.
• Define team KPIs, forecast accuracy, and performance metrics.
• Manage technical deal risks, escalations, and customer leadership relationships.

What you'll need

• 7+ years of Solution Engineering or Pre-Sales experience.
• 3–5+ years of people management experience leading teams.
• Deep FSI expertise and experience with enterprise deals, procurement, and regulatory standards.
• Hands-on experience with AI-powered SaaS solutions.
• Strong technical acumen and ability to communicate with technical and non-technical audiences.
• Experience leading teams and building repeatable sales engineering processes.
• Excellent communication and executive presence.

Nice to have

• Experience with Contact Center, CCaaS, or CX technology.
• Familiarity with AI applications in customer experience or contact centers.

Details

• Remote position in the United States.
• OTE pay range: $220,000–$330,000 yearly.