Senior Sales Engineer

Overview

Alpaca is seeking a Senior Sales Engineer to serve as the go-to product and technical expert for its enterprise partners, bridging technical and business conversations across the sales and engineering teams.

What you'll do

• Provide technical support and relationship management for existing enterprise customers, acting as a trusted technical advisor throughout the partner lifecycle.
• Partner with the Sales and Solutions teams on pre-sales technical discussions, solution design, and API consultations, and present compelling product and technical use cases to prospective clients.
• Guide new enterprise customers through API integration, implementation, and onboarding.
• Act as the voice of customers by collaborating with Product and Engineering teams to improve localized experiences; translate complex business and technical requirements into clear specifications for Alpaca's global engineering team.
• Serve as the product and technical subject matter expert, capable of thoroughly understanding and articulating all aspects of the Alpaca platform to diverse audiences and stakeholders.
• Work closely with local compliance and operations teams to understand local and regional product requirements.
• Own technical sales engagement end-to-end: discovery calls, solution validation, RFPs, and security questionnaires that win deals; lead demo strategy and execution.
• Create sales support materials and documentation for new features and products, where needed.
• Coordinate with local regulators, vendors, and partners, and relay those requirements to global product and engineering.
• Help customers successfully adopt Alpaca's platform while maintaining a high standard of technical and customer support; travel as needed.
• Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners.

What you'll need

• Experience supporting enterprise / B2B customers in a technical, sales engineering, or solutions engineering role (typically 5+ years), ideally at API or SaaS-first companies.
• Strong understanding of REST APIs, SDKs, and software integration workflows; hands-on experience with APIs, WebSockets, Postman, Grafana, and JSON.
• Able to translate complex technical concepts into simple, understandable terms.
• Self-starter who thrives in a startup environment, manages multiple assignments simultaneously, works independently, and drives projects to completion with close attention to detail.

Nice to have

• Experience in fintech, capital markets, brokerage, or financial APIs; experience at a Broker-Dealer or securities firms.
• Knowledge of brokerage, post-trade, and settlement operations, as well as regulatory context.
• Closing enterprise deals alongside Account Executives.
• US securities qualifications (e.g., SIE and/or Series 7).
• Familiarity with Metabase.
• Experience working with the FIX protocol.
• Experience working with OpenAPI, ReadMe, and documentation.
• Excited to learn more about the securities industry.
• Spanish or Portuguese.

Details

• Location: Remote - Americas.
• Travel as needed.