Senior Software Developer - ServiceNow

Overview

Senior ServiceNow Developer responsible for the design, development and implementation of complex ServiceNow solutions, maintaining and enhancing existing applications, and troubleshooting issues, while leading and mentoring the team.

What you'll do

• Design, architect, develop and implement complex ServiceNow solutions.
• Collaborate with business stakeholders to understand requirements and develop solutions that address business needs.
• Maintain and enhance existing ServiceNow applications.
• Troubleshoot and resolve ServiceNow-related issues.
• Stay up to date with the latest ServiceNow features and functionality.
• Mentor and train junior ServiceNow developers to enhance their technical skills.
• Contribute to the development and implementation of ServiceNow development standards and best practices.
• Collaborate with business analysts to identify, analyze and document business processes that can be automated using ServiceNow.
• Work with IT Operations engineers to integrate ServiceNow with other IT systems, such as monitoring and ticketing systems.
• Apply a user experience-focused approach when designing, developing and deploying customer-centric solutions.
• Participate in Agile planning ceremonies to define and prioritize ServiceNow tasks for upcoming sprints.
• Develop and test ServiceNow solutions in accordance with Agile methodologies.
• Deploy and support ServiceNow solutions in production environments.
• Monitor ServiceNow performance and troubleshoot issues to ensure optimal system functionality.
• Share knowledge and best practices with team members through code reviews, pair programming and training sessions.
• Demonstrate self-direction and the ability to make sound decisions based on thorough data analysis and process evaluation.
• Lead the team by coordinating activities, providing technical guidance and supporting team members to achieve project objectives.

What you'll need

• Bachelor's degree in Computer Science, Information Systems or a related field, or equivalent work experience.
• 6+ years of experience in ServiceNow development and implementation.
• Hands-on experience with the ServiceNow Service Portal module.
• Hands-on experience with the ServiceNow HR Service Delivery (HRSD) module.
• Hands-on experience with ServiceNow Workspaces.
• Hands-on experience with ServiceNow Virtual Agent.

Nice to have

• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) or HR Service Delivery (HRSD) certification.
• Experience with the ServiceNow IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Strategic Portfolio Management (SPM) and Governance, Risk, and Compliance (GRC) modules.
• Experience with ServiceNow Flow Designer and Service Catalog.
• Experience with Agile development methodologies.
• Excellent problem-solving and analytical skills.
• Strong communication, collaboration and teamwork skills.
• Experience with ServiceNow integrations.
• Experience with ServiceNow reporting and analytics.
• Experience with ServiceNow scripting languages.
• Experience with ServiceNow performance tuning and optimization.
• Experience with ServiceNow family release upgrades.
• Experience with ServiceNow Workspace development.
• Knowledge of the ServiceNow Common Service Data Model (CSDM) framework.
• Experience with ServiceNow security and compliance.

Details

• Location: Hyderabad, Telangana, India.
• Work model: Hybrid.