Senior Team Lead - International Billing

Overview

Lead and manage end-to-end billing operations for the Canada, United Kingdom and South Africa regions, including people leadership, stakeholder management, process governance and continuous improvement.

What you'll do

• Lead, mentor and develop a team of Billing Analysts and Team Leads.
• Drive employee engagement, performance management, coaching and career development initiatives.
• Conduct regular one-on-one meetings, performance discussions and talent reviews.
• Foster a high-performance and customer-centric culture within the team.
• Manage workforce planning, resource allocation and succession planning.
• Oversee end-to-end billing activities across Canada, UK and South Africa.
• Ensure accurate and timely invoice generation, credit notes, adjustments and customer billing support.
• Monitor process adherence, quality standards and SLA performance.
• Manage month-end and quarter-end billing activities to ensure timely financial closure.
• Drive issue resolution for billing discrepancies and escalations.
• Act as primary point of contact for regional business leaders, sales teams, finance partners and customers.
• Build strong partnerships with internal and external stakeholders.
• Lead governance calls, operational reviews and business updates.
• Manage customer and leadership escalations effectively.
• Identify automation and process optimization opportunities.
• Drive Lean, Six Sigma and continuous improvement initiatives.
• Lead transition, transformation and system enhancement projects.
• Implement best practices and standardization across regions.
• Ensure compliance with company policies, billing controls, audit requirements and regulatory guidelines.
• Support internal and external audit activities.
• Drive process documentation and maintain SOPs and process maps.
• Ensure effective risk management and control environment.
• Monitor operational KPIs and productivity metrics.
• Develop and present performance dashboards and management reports.
• Analyze trends, identify root causes and implement corrective actions.
• Provide data-driven recommendations to leadership.

What you'll need

• Bachelor's degree in finance, accounting, business administration or related field.
• 10+ years of experience in Invoice-to-Cash (I2C), billing, accounts receivable, collections or order-to-cash operations.
• Strong experience handling billing, customer account adjustments, credits, rebills, disputes, write-offs and reconciliations.
• Experience supporting international markets such as UK, Canada, South Africa or other global regions.
• Strong understanding of financial controls and compliance requirements.
• Advanced proficiency in Excel, reporting tools and ERP systems (PeopleSoft, HighRadius, Salesforce, etc.).

Nice to have

• Experience working in a Global Business Services (GBS) or Shared Services environment.
• Knowledge of revenue recognition and commercial billing processes.
• Lean Six Sigma Green Belt certification.
• Proven track record of leading transformation and automation projects.

Details

• Hybrid position: a minimum of two days a week in person at an assigned TransUnion office location, with the remainder performed virtually.
• Location: Pune.