Overview
Provide customer-facing technical support to Adobe business users through chats, calls, and emails. Support customers across onboarding, installation, troubleshooting, and post-sales care while contributing to product adoption and revenue.
What you'll do
- Handle real-time chats, calls, and emails from Adobe business users.
- Provide consultative support across onboarding, installation, troubleshooting, and post-sales care.
- Upsell and cross-sell Adobe products, including Adobe Express and Acrobat products.
- Collaborate with product and engineering teams to resolve complex issues.
- Document, prioritize, and triage customer issues in the ticketing system.
- Troubleshoot billing, account, installation, and product functionality queries.
- Follow up on unresolved issues and manage customer expectations.
What you'll need
- 5+ years of experience in technical support or a service desk environment.
- Bachelor’s degree in a technical field or equivalent experience.
- Experience supporting software in Windows and/or Mac environments.
- Basic knowledge of Active Directory, SSO, and cloud technologies.
- Excellent written and verbal English communication skills.
- Ability to multitask in a fast-paced rotational shift environment.
- Strong analytical, problem-solving, and customer-focused skills.
Nice to have
- Experience supporting B2B or enterprise clients.
- Familiarity with Adobe products.
- Knowledge of MSI/MSP installers, SMS, GPO, and Apple Remote Desktop.
- Background in consultative sales or relationship management.
- Operational knowledge of enterprise tools and cloud-based platforms.
Details
- Remote in India.
- Rotational shifts, including night shifts.
- Service desk coverage begins at 24x5, with a 24x7 team.
Read the full description and apply on the company’s own careers page.
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