Clinical Payments Associate

Overview

The Clinical Payments Associate is an entry-level role supporting the Clinical Payments team for clinical research payment operations.

What you'll do

• Monitor and triage incoming tickets in Jira and assign them to team members.
• Monitor and triage incoming emails related to payment and assign to appropriate team members.
• Respond to general payment-status, remittance details, and system-access queries from sites, sponsors, and internal teams.
• Prepare and distribute remittance documentation and payment confirmations.
• Maintain accurate records of ticket assignments, communications, and resolutions.
• Support migration and reconciliation by preparing data, maintaining trackers, and completing checklist tasks.

What you'll need

• Bachelor’s degree in Life Sciences, Business, Finance, or related field.
• No prior industry experience required; internships or administrative experience are an advantage.
• Strong written and verbal communication skills in English.
• Excellent attention to detail and organisational skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Familiarity with Jira or other ticketing systems is an advantage.

Details

• Location: Virtual India.