Senior Warranty and Claim Specialist

Overview

Manage end-to-end warranty operations for customer warranty claims, supplier recovery claims and warranty-related cost tracking, working with Service, Quality, Procurement, Finance and OEM suppliers.

What you'll do

• Manage customer and supplier warranty claims from initiation through closure.
• Drive supplier recoveries and track claim settlements.
• Track warranty budget and actual expenses, including warranty cost per MWh.
• Ensure timely adjudication and resolution of customer claims and contractual compliance.
• Handle OEM warranty extensions beyond the standard warranty period.
• Execute warranty assignments to end customers.
• Prepare cost estimates for non-conformation.
• Coordinate with technical teams to investigate failures and determine warranty entitlement.
• Analyze warranty trends, claim costs and recovery performance.
• Maintain accurate warranty records and reporting dashboards.
• Support warranty reserve planning and financial forecasting.
• Improve warranty processes, tools and data quality to enhance operational efficiency.

What you'll need

• A bachelor's degree in electrical engineering, mechanical engineering or equivalent.
• 6-10 years of experience in warranty and claim management.
• Minimum 5 years of experience in contract and claim management in the Power, Utility, Oil & Gas or Construction industry.
• Good knowledge of standard and extended warranties.
• Good knowledge of contract drafting and contract maintenance.
• Understanding of product performance insurance, and experience handling insurance claims.
• Data analytics skills.
• Tools knowledge of Salesforce and SAP.
• Service excellence, sound decision making, strong collaboration, and knowledge of the requisition / purchase-to-pay process.
• Strong analytical and problem-solving skills.
• Excellent stakeholder management and communication abilities.
• Strong ownership mindset with a proactive, go-getter attitude, taking initiative to resolve complex warranty and claims issues.
• Process-oriented mindset with focus on governance and scalability.
• Ability to influence cross-functional teams and drive adoption of best practices.

Details

• Location: Bangalore, India.