Service Coordinator

Overview

Join Kyndryl as a Service Coordinator responsible for delivering IT services, resolving customer issues, coordinating service requests, and maintaining communication with customers throughout the service process.

What you'll do

• Proactively monitor critical applications, including Finacle Core Banking, Payments, Trade, and LOS.
• Perform SOD/EOD checks and track alerts, interfaces, and batch failures.
• Act as the L1 first point of contact to log, categorize, prioritize, and resolve incidents and service requests within ITIL and SLA targets.
• Diagnose and resolve login, interface, and data mismatch issues using SQL queries, scripts, and SOP workarounds.
• Communicate status via email, phone, or tickets.
• Assist business and operations users with usage queries.
• Escalate complex issues to L2/L3 with full logs and analysis.
• Perform batch restarts, file transfers, data validation, and report updates.
• Support deployments during maintenance windows and production releases.
• Maintain incident records, SOPs, and knowledge articles.
• Create and manage ITSM change tickets, including minor, major, and critical changes.

What you'll need

• Graduate in Computer Science, Information Technology, Engineering, or a related discipline.
• 3+ years of Banking Domain experience.
• Hands-on experience supporting Finacle, CBS, and banking applications.

Nice to have

• Experience supporting senior executives, CXOs, board members, or VIP users.
• Knowledge of Finacle Core Banking Solution.
• Knowledge of CBS Operations.
• Knowledge of Branch Banking Processes.
• Knowledge of Digital Banking Channels.
• Knowledge of Regulatory and Information Security Compliance.
• Knowledge of Incident, Problem, and Change Management in a Banking Environment.
• ITIL certification.
• High-level communication skills with good written and verbal skills.

Details

• Location: Greater Noida, Uttar Pradesh, India.