Service Delivery Manager - F&A - FP&A 4D

Overview

Lead and manage large FP&A operations for Genpact's Finance & Accounting service delivery, ensuring consistent delivery against SLAs, KPIs and client expectations.

What you'll do

• Lead and manage large FP&A operations, ensuring consistent delivery against SLAs, KPIs, and client expectations across budgeting, forecasting, and variance analysis.
• Drive yearly financial planning and monthly forecasting processes, covering revenue, costs, headcount, capacity utilization, and efficiency targets.
• Review performance dashboards and conduct variance analysis, presenting financial insights and recommendations to clients and senior leadership.
• Manage stakeholder relationships by providing accurate, client-wise financial reporting and insights into key business drivers.
• Oversee team performance by setting goals, monitoring outcomes, and ensuring corrective actions are implemented to achieve financial targets.
• Act as a people manager, leading hiring, coaching, structured learning paths, and building a high-performance FP&A team.
• Identify and drive process improvements, leveraging advanced Excel tools, automation (Macros/VBA), and analytics to improve efficiency and accuracy.

What you'll need

• Bachelors in Accounting, Commerce, Economics or Finance, or Masters in Finance.
• Certified Financial Analyst (CFA) - Skillab.
• Certified Public Accountant (CPA) - Perfekt Szolnok.
• Required skills: Data Analytics, Executive Presence, Financial Analysis Reporting, Financial Management, Financial Operations, Financial Planning and Analysis (FP&A), Microsoft Office.
• English language proficiency at Advanced level (C1), required.

Details

• Location: Stellar, STPI, Noida, India.
• Work mode: Office work.
• Job type: Regular.
• Shift: Day job (India).