Service Delivery Manager - F&A - R2R 4D

Overview

Lead end-to-end Media Reconciliation and Media Finance operations for a Service Delivery Manager role in Finance & Accounting (R2R).

What you'll do

• Lead end-to-end Media Reconciliation operations across Broadcast, Digital, Print, Outdoor, and Direct Response media channels.
• Own reconciliation governance, ensuring accurate invoice-to-buy matching, discrepancy resolution, buy actualization validation, and timely closure of open items, ensuring delivery against contractual commitments, SLAs, KPIs, quality, productivity, and customer expectations.
• Drive resolution of complex reconciliation issues involving Agencies, media buyers, vendors, client finance teams, and agency stakeholders.
• Develop strategic oversight of the Media Buy lifecycle, including buy setup, modifications, actualization, invoice receipt, reconciliation, clearance, and billing processes executed through media platforms.
• Provide leadership across Media Finance operations with strong understanding of Media OTC processes including Billing, Media Receivables, Revenue Reconciliation, and dispute management.
• Demonstrate strong understanding of both OTC and PTP processes and their interdependencies across agency, client, and vendor ecosystems.
• Lead governance around Sequential Liability processes, client funding dependencies, vendor obligations, receivables exposure, and financial risk management.
• Monitor operational performance through SLA/KPI dashboards, aging trends, reconciliation metrics, quality controls, and productivity measures.
• Build and maintain strong relationships with client finance leadership, media investment teams, agency stakeholders, and vendor partners.
• Lead governance reviews, business reviews, client escalations, and strategic planning discussions.
• Establish robust governance frameworks around operational risk, data security, segregation of duties, financial controls, and compliance requirements.
• Drive automation, digital transformation, process standardization, and continuous improvement initiatives across Media Finance operations.
• Present executive-level insights, performance trends, risk assessments, and transformation roadmaps to leadership teams and client stakeholders.

What you'll need

• Bachelor's degree in Accounting, Commerce, Economics, or Finance, or Master's degree in Finance.
• Certified Financial Analyst (CFA) - Skillab.
• Financial Risk Manager (FRM) - LinkedIn Learning.
• Required skills: Banking Capital Markets, Oracle ERP Applications, Performance Testing, Process Standardization, SAP Enterprise Resource Planning (ERP).
• English language proficiency: Proficient - C2 (required).

Details

• Location: Noida, India (Stellar, STPI).
• Work mode: Office.
• Job type: Regular.
• Work shift: Any (India).