Services Architect II

Overview

The Services Architect consults with clients to understand business needs, create services solutions, and support services sales opportunities. The role coordinates proposed solutions, pricing, sales resources, and client communications while driving services revenue.

What you'll do

• Partner with the UKG Sales organization and designated Services Architects line of business to pursue and close services opportunities.
• Provide a single point of contact to Sales and Services Delivery for services opportunities.
• Develop an understanding of each target customer’s business, operations, and industry trends.
• Understand customers’ strategic business and technology goals and create the proposed service approach and solution.
• Drive the sales process to completion by coordinating Services resources and documentation such as proposals, SOWs, and RFP responses.
• Track critical sales and pipeline data on opportunities using existing systems.
• Maintain a pipeline and communicate it to Strategist, Sales, and Services Delivery management.
• Participate in the development and deployment of appropriate services sales tools and templates.
• Grow services revenue by interacting with all levels of customer management and proposing solutions that provide business benefit.
• Participate in Rapid Improvement Team Involvement.

What you'll need

• 3-5+ years in a professional services role, ideally 3+ years in application software implementation and/or services sales.
• Advanced knowledge and understanding of HCM, WFM, Scheduling, Leave Management, or similar domain product/systems.
• Previous experience with customer presentations, developing SOWs, responding to RFPs, estimating projects, and negotiating contracts.
• Ability to develop and manage complex Services solutions for small to medium business to Enterprise-level organizations.
• Well versed in Launch implementation methodology with experience defining project requirements, managing project engagements, and developing project plans.
• Ability to travel up to 25% as needed.

Nice to have

• Ready Product experience is strongly preferred.
• Develop good working relationships with staff in Services and Sales organizations.
• Ability to be engaged in consultative selling and negotiating techniques.
• Intermediate presentation skills with the ability to effectively articulate the services value proposition as part of the overall business solution.
• Ability to effectively communicate and negotiate with C-Level executives in an “influence without authority” role.
• Understanding of the impact and implications of political, social, economic, technological, and competitive trends on UKG and customer organizations.
• Working knowledge of nuances of the small to medium business to Enterprise-level business space is preferred.
• B.A. / B.S. degree, with a focus in business or Information technology, is preferred.

Details

• Location: Pune City, India.
• Travel up to 25% as needed.