Skilled Order Management Administrator

Overview

Manage customer orders and coordinate with cross-functional teams to ensure smooth order fulfilment, with occasional invoice processing for accurate billing. The role also coaches and mentors less experienced team members.

What you'll do

• Review and process orders, ensuring compliance with guidelines and rules.
• Track and report order status to sales teams, updating in a timely manner.
• Receive and review customer orders to ensure accuracy and completeness.
• Enter orders into the system and track their progress through the fulfilment process.
• May be required to generate invoices based on approved orders, ensuring accuracy of pricing, discounts and terms.
• May be required to verify billing information and address discrepancies.
• Ensure customer orders (and, if required, invoices) align with contractual terms and pricing agreements.
• Collaborate with cross-functional teams to address order discrepancies.
• Address customer and/or internal stakeholder inquiries and resolve concerns in a timely manner.
• May work with internal stakeholders to update customer profiles and relevant information in the system.
• Enter order details accurately into the system and update relevant databases.
• Ensure all necessary information is captured for accurate reporting.
• Conduct quality checks on orders to prevent errors and discrepancies.
• Ensure all documents and data are complete and accurate.
• Distribute monthly booking reports and order status, including a report of all order issues, to relevant stakeholders.
• May assist the Order Management Manager with additional reports and assignments as needed.
• Perform any other related tasks as required.

What you'll need

• High school diploma or equivalent qualification.
• Solid demonstrated experience in order fulfilment administration or related roles.
• Demonstrated billing experience as part of an order fulfilment administration or related role.
• Attention to detail and accuracy in processing orders.
• Familiarity with order management software or systems.
• Strong communication skills for interacting with customers and cross-functional teams.
• Problem-solving abilities to address order discrepancies.
• Organizational skills to manage multiple orders and tasks simultaneously.
• Proficiency in Microsoft Office applications, especially Excel.
• Customer-focused mindset with a commitment to providing excellent service.
• Adaptability to changing priorities and a fast-paced environment.
• Proactive and systematic approach to work.

Nice to have

• Solid demonstrated experience gained within a global IT services organization.

Details

• Location: Mumbai, India.
• Workplace type: On-site.