Social Media & ORM Executive

Overview

Lokal is looking for a Social Media & ORM Executive to manage and monitor the company's official Facebook and Instagram accounts, maintain online brand reputation, and keep day-to-day social media operations running smoothly for Lokal Matrimony.

What you'll do

• Manage and monitor all official Facebook pages and Instagram accounts.
• Ensure regular, featured, promotional, and campaign-related posts are published accurately and on time.
• Respond to user comments, direct messages, and queries professionally while maintaining consistent brand communication.
• Address negative feedback constructively, moderate spam or abusive content, and escalate genuine user concerns to the relevant internal teams.
• Monitor content quality, captions, creatives, links, and branding across all social media pages.
• Maintain and manage a content calendar to ensure timely publishing and avoid missing scheduled posts.
• Track and monitor user interactions, engagement, feedback, and pending issues across social media platforms.
• Prepare regular reports on social media activities, engagement, user feedback, and unresolved issues.
• Coordinate with Marketing and Content teams to ensure smooth execution of social media activities and campaigns.
• Ensure consistent communication, content accuracy, and brand guidelines across all managed platforms.

What you'll need

• 0–2 years of experience in social media management, community management, or Online Reputation Management (ORM).
• Freshers with good communication skills and an interest in social media management can also apply.
• Familiarity with Facebook, Instagram, and Meta Business Suite.
• Good written communication skills in English and Hindi.
• Basic knowledge of MS Excel or Google Sheets for reporting and tracking.
• Strong attention to detail with the ability to manage multiple social media accounts simultaneously.
• Good interpersonal skills and the ability to handle user queries and feedback professionally.
• Ability to coordinate with internal teams and manage multiple tasks within deadlines.

Nice to have

• Interested in social media management, community engagement, and online reputation management.
• Comfortable handling user comments, messages, queries, and feedback across multiple platforms.
• Able to respond to negative feedback professionally and identify issues that require escalation.
• Has a good understanding of social media content quality, brand communication, and audience engagement.
• Organized and proactive in managing content schedules, reports, and daily social media activities.
• Possesses strong communication skills, attention to detail, and a user-focused approach.

Details

• Work from office in Bangalore.
• Full-time employment.