Soft Services Coordinator

Overview

Coordinate and manage the daily soft services and operations of a facility at JLL, covering operations, client satisfaction, budget, compliance, vendors, emergency preparedness, inventory and reporting.

What you'll do

• Manage the daily operations of Facilities, ensuring functionality, safety, and efficiency
• Ensure quality control so cleaning, upkeep and safety standards are maintained
• Monitor the 52 weeks training schedule
• Update attendance and cost sheets
• Manage asset management
• Oversee GSA operations and provide necessary guidelines
• Drive the transport team for smooth operations and connect them for necessary trainings
• Manage F&B for the site, including manpower, menu planning and sales data
• Oversee the functioning of building systems including HVAC, plumbing, electrical and safety systems
• Monitor all Planned Preventive Maintenance
• Liaise with the building management team
• Align with client on key priorities and execute a strategic account plan that delivers against those priorities
• Ensure service delivery is high quality and exceeds client expectations
• Anticipate needs and respond to client issues in an expedient and professional manner
• Build lasting relationships quickly
• Prepare and manage the facility's budget, ensuring cost-effective operations
• Handle procurement as per company norms, obtain client approval and ensure best value for services and products
• Coordinate internal and external audits during scheduled visits
• Comply with all safety policies and procedures, complete relevant training and maintain documents
• Ensure the facility complies with local safety regulations and standards
• Organize emergency procedures such as fire drills, evacuation plans and first-aid training
• Maintain records of inspections, incidents and corrective actions
• Hold vendor meetings for operational improvements
• Track contracts for renewal
• Issue timely purchase orders
• Follow up on NDC
• Follow up on vendor invoices through to payment
• Identify and propose facility upgrades or modifications
• Conduct regular inspections and audits to assess the need for repairs or maintenance
• Be part of the management of facility-related emergencies and ensure preparedness
• Be part of the ERT Team during crisis and take necessary action
• Coordinate with the client for evacuation drills as per client requirement
• Maintain emergency equipment (e.g., evac chairs, fire extinguishers, first-aid kits) and ensure accessibility
• Align with the builders team
• Monitor stock levels and conduct audits comparing physical inventory with recorded inventory
• Order inventory and quantities to align with anticipated demand
• Implement FIFO or LIFO methods depending on the type of products
• Manage professional relationships with suppliers to ensure they can meet demand and provide timely delivery
• Engage staff for monthly birthday celebrations, English class and trainings
• Maintain records of maintenance activities, safety checks and compliance reports
• Provide regular updates and reports to senior management on facility status, R&M and events
• Provide all transport reports
• Work as an individual contributor and team player to execute tasks as per client requirement

Details

• Location: On-site, Bengaluru, KA
• Scheduled weekly hours: 48