Software Asset Management Analyst

Overview

Manage software assets through their lifecycle using ServiceNow SAM Pro, with a focus on compliance, cost optimization, entitlement accuracy, and data quality.

What you'll do

• Administer ServiceNow SAM Pro for software discovery, license compliance, and asset lifecycle management.
• Create and maintain software entitlements, license models, distribution rules, and terms of use.
• Reconcile software licenses against deployments and usage.
• Monitor software consumption and identify optimization and cost-saving opportunities.
• Analyze discovery-tool integrations and resolve data defects through root cause analysis.
• Support internal and external audits with validated entitlement, deployment, and usage data.
• Collaborate with developers on requirements, testing, system analysis, and defect troubleshooting.

What you'll need

• Bachelor's degree in information technology, business, or a related field, or equivalent relevant experience.
• At least 2 years of Software Asset Management experience.
• At least 1 year of experience using ServiceNow SAM Pro.
• Advanced Microsoft Office skills, particularly Excel and PowerPoint.
• Strong communication, analytical, critical-thinking, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities.

Nice to have

• ServiceNow certifications or training.
• IAITAM certifications.
• Cloud or SaaS asset management experience.
• Knowledge of Oracle and Microsoft licensing models.
• Experience supporting license audits.
• Understanding of CMDB relationships to software entitlements.
• Familiarity with ISO/IEC 19770.

Details

• Full-time telework from any U.S.-based location.
• U.S. citizenship required.
• Pay range: $59,150–$106,925.