Software Engineer - AI & Automation

Overview

Software Engineer - AI & Automation in Shell’s IDSO organization, focused on operating, supporting, and continuously improving IT-managed AI, automation, and digital services.

What you’ll do

• Design, develop, support, and continuously improve AI-enabled solutions and digital services.
• Provide operational support including monitoring, incident management, troubleshooting, and service restoration.
• Lead technically complex workstreams covering solution design, operational readiness, and transition into support.
• Support onboarding/transition of solutions into SOM-managed services with operability, security, compliance, and governance.
• Own operational excellence, service reliability, observability, and supportability for assigned SOM-managed services.
• Collaborate with delivery/engineering, platform, business stakeholders, and vendors to deliver support-ready solutions.

What you’ll need

• 3–6 years of experience delivering, supporting, or enhancing AI-enabled applications or automation in an enterprise environment.
• Experience with AI, Machine Learning, Data Science, or Generative AI solutions.
• Hands-on experience supporting business-critical applications across their operational lifecycle.
• Understanding of LLMs, prompt engineering, RAG, agent orchestration, AI monitoring, evaluation, and governance concepts.
• Experience supporting production environments including monitoring, incident/problem management, RCA, change management, and continuous improvement.
• Practical experience with DevOps, CI/CD, source control, automation, and modern software engineering practices.

Details

• Location: Bangalore RMZ-ECO WORLD, India.